Senior Manager, Change Management

Location
BETHESDA, MD
Posted
Sep 13, 2019
Closes
Nov 12, 2019
Ref
223095
Function
Accountant, Finance
Industry
Other
Hours
Full Time
Job Summary/Company:
Sparks Group has partnered with an international Hospitality organization who is rolling out a new HR system and is seeking a Change Manager to add to the transition. The role will be responsible for developing and deploying change management and deployment strategies through practical application of change management knowledge, technical capabilities, and interpersonal skills; communication strategies, messaging, tactics, channels, and tools; and learning tools and techniques to successfully achieve milestones and objectives of the project. The resource should be comfortable leveraging standard tools and best practices from prior experience to best meet project needs. The work requires the individual to be highly adaptable to change, work within tight timelines, and work collaboratively with multiple stakeholder groups. If you are interested, please apply and call 301-926-7800 for additional questions!



Responsibilities:

Contribute Change Management Strategies

  • Contribute to the development and execution of the change management strategy and deployment plan for a global HCM and payroll systems implementation
  • Contribute to the design and development of change management and deployment deliverables, including case for change, stakeholder analysis, change impact assessment, communication strategy/plan, leadership action plan, deployment roadmap, etc
  • Leverages best in class change management and deployment models and methodologies (i.e., stakeholder assessments, deployment readiness checklists) to provide consistent processes, tools, and services to customers.
  • Implements change management programs that ensure stakeholders are knowledgeable, prepared, and motivated for the changes and develop the skills and knowledge necessary to be successful.
  • Provide input to ensure learning programs, training, and support materials are effective.
Execute Change Management Activities
  • Create and update resources to support the change management strategy, in coordination with communications team members, such as job aids, intranet pages, deployment checklists, etc
  • Create and maintain the deployment readiness scorecard; monitor and manage cross-functional teams to ensure critical activities are completed
  • Manage change adoption efforts, facilitating measurement activities and analysis of results
  • Developing methods, tools, and templates for project teams on change management best practices, management concepts and approaches
  • Build and maintain relationships with stakeholders who have accountability for program or initiative execution
  • Identifies and mitigate deployment risks, manage escalations, capture feedback, resolve issues, and facilitate cross-group discussions to ensure efficient pilots and launches
  • Builds and maintains relationships with stakeholders who have accountability for program/initiative execution.
  • Consult with stakeholders across functional areas to ensure successful change management occurs to support global pilots and launches.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
Additional Responsibilities
  • Demonstrate self-confidence, energy and enthusiasm,
  • Inform and/or update executives, peers, and subordinates on relevant information in a timely manner.
  • Manage time effectively and conducts activities in an organized manner.
  • Presents ideas, expectations and information in a concise, organized manner.
  • Uses problem solving methodology for decision making and follow up.
  • Performs other reasonable duties as assigned by manager.
  • Support in Human Resources activities, as directed by leadership, for other roles on the PMO & Deployment Readiness team

Qualifications/Background Profile:
  • 4-year bachelor's degree from an accredited university in Business Administration, Communications, Psychology, Marketing, or related major
  • 6+ years of overall work experience
  • 4+ years of related work experience work experience related to change management and/or deployment consulting
  • Experience consulting to business leaders and providing change management and deployment support
  • Experience managing the change associated with a complex, global system implementation
  • Demonstrated success working in a complex, service-intensive and deadline driven environment
  • Ability to work and influence a wide range of cross-functional teams and leaders within a matrixed organization
  • Ability to develop "client-ready" presentation material and communicate effectively to broad range of stakeholders (including senior leaders and hotel associates)
  • Strong project management and communications skills
  • Proficiency with Microsoft Word, Excel, and PowerPoint applications
  • Hospitality experience is a plus

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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