Duties

Summary

As a Management and Program Analyst at the GS-0343-13 with a full performance level of GS-13, you will be part of Retirement Services, Office of Personnel Management, and provide managers with analytic support, short and long-range workload projections, and similar products supporting the development, revision, and improvement of procedures, work methods, and operational processes for conducting Federal employee retirement and insurance programs.
Learn more about this agency

Responsibilities

• Investigate, coordinate, and perform working involving the research and analysis of fraudulent claims.
• Investigate claims of elder abuse, non-reporting of deaths and representative payees mishandling of funds.
• Collaborate with internal and external customers at management levels to analyze and resolve problems.
• Analyze, extract, summarize, and identify significant trends and issues concerning program performance, procedures and standards.
• Conduct analyses, evaluations, or investigations in support of organizational programs, systems and processes.
• Ensure that high quality, technically correct, and timely services provided to all who come in contact with the branch.
• Evaluate the effectiveness of processes and procedures used to manage the work of the office.

Travel Required

Occasional travel - You may be expected to travel occasionally for this position.

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Complete the initial online assessment and USAHire Assessment, if required

Qualifications

For the GS-13: You must have at least one full year of specialized experience equivalent in difficulty and complexity to the Federal GS-12 grade level or pay band in the Federal Service (obtained in either the public or private sectors), which included: 1) Leading and conducting analyses and studies on the efficiency of automated processes or operations; 2) Preparing and presenting reports on findings in regards to current processes, procedures, areas needing improvement, and development/implementation of changes; and 3) Utilizing a variety of software applications to measure and track data.

Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-12 level is required to meet the time-in-grade requirements for the GS-13 level.

You must meet all qualification and eligibility requirements by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education is not substitutable for the required specialized experience at this grade level.

Additional information

Relocation expenses will not be paid. Current OPM employees may qualify as an exception.

The full performance level of this position is GS-13.

This job opportunity announcement may be used to fill additional similar vacancies across OPM.

Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility
requirements visit the following websites:

• Persons with Disabilities-Schedule A
• Special Hiring Authorities for Veterans
• Special Hiring Authority for Certain Military Spouses
• Other Special Appointment Authorities

Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration )

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Influencing/Negotiating
Integrity/Honesty
Interpersonal Skills
Learning
Reading
Reasoning
Self-Management
Stress Tolerance
Teamwork
Administration and Management
Problem Solving
Oral Communication
Writing
Technology Application

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration.

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp .

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process
Credentialing , Suitability/Fitness

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

Your Resume listing work schedule, hours worked per week, dates of employment and duties performed.

Other supporting documents:

• Cover Letter, optional
• If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request including the Reasonable Accommodation Request Form found here . (https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire)
• Your most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action (if applying as a current or former Federal Employee) showing you are/were in the competitive service and the highest grade or promotion potential held.
• Most recent Performance Appraisal, if applicable
• Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
• Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
• Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held.
• Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held
• Veterans Employment Opportunity Act, Veterans Recruitment Appointment, and 30% Disabled Veteran Eligible: DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty under honorable conditions within 120 days
• Schedule A, Persons with Disabilities Appointment Eligibles: Schedule A letter from a physician, local, state or federal rehabilitation office citing your eligibility under 5 CFR 213.3102 (u).
• Certain Family Members Eligible under E.O. 12721: Your most recent non-award SF-50 and performance appraisal.
• Certain Military Spouses Eligible under E.O. 13473: Permanent Change of Station (PCS) orders, issued within the last 2 years, that lists you as authorized to accompany the Military member to the new duty permanent station; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage).
• Interchange Agreement with Other Merit Systems Eligible: Documentation of eligibility as listed in each individual interchange agreement.

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.