Bus Operations Manager

Washington D.C
Sep 13, 2019
Sep 14, 2019
Full Time
Marketing Statement

The Washington Metropolitan Area Transit Authority (METRO), the sixth largest bus network in the U.S. is seeking highly motivated individuals for the position of Bus Operations Manager . We are seeking individuals with experience working in a large bus transportation environment supervising bus/motor coach operator personnel upwards to 400+ to ensure the safe and efficient operation of bus services across the Washington Metro area. METRO is a safety-first organization and is committed to improving our customers experience. The ideal candidate should have experience conducting investigations specific to customer complaints, bus operator incidents and can provide coaching, guidance and any necessary discipline to their respective bus operations staff.

The incumbents in this role must be able to forge partnerships within the organization and with entities outside the organization and work together in a supportive and collaborative capacity in support of the division activities and staff.

Minimum Qualifications :

Graduation from an accredited college or university with a Bachelor's Degree in Transportation, Business Administration, Communications, or a related field. Minimum of three (3) years of progressively responsible experience, to include supervisory experience in the transportation industry.

Or, an equivalent combination of post high school education and a minimum of five (5) years of progressively responsible experience, to include supervisory experience in the transportation industry.

The following is required for consideration for this position:

1. Candidates must participate in both written and verbal behavioral assessments and must receive a rating of either "Qualified" or "Provisionally Qualified".

2. Candidates rated as "Provisionally Qualified" will be reassessed after one year and must achieve a follow-up assessment rating of "Qualified" in order to be considered as a Full-Time, Regular Manager, and Bus Service Operations.


Must possess a valid driver's license from the jurisdiction of residence and maintain a satisfactory operating record.

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary/Duties:

This is a division bus management position responsible for supervising bus transit employees engaged in Bus Operations, including the safe and efficient operation of bus services and facilities, and the enforcement of WMATA rules, regulations, policies and procedures. Other responsibilities include but not limited to; administrative processes, customer relations, emergency assignments and other special tasks. Incumbent assists in the direction and coordination of WMATA's bus operation system at the division, and other designated personnel; supervises Depot Clerks, resolves operational problems, monitors the completion of periodic daily tasks; and responds to emergency situations.

Monitors and ensures the daily operation of the division, including safe, reliable and courteous customer service.

Provides supervision to bus operators and clerical employees reporting to a specific location in the absence of the Superintendent or Assistant Superintendent .

Makes decisions at the appropriate level, with necessary involvement, in a timely manner and follow up.

Conducts interviews, counsels employees and evaluates employee performance and any other related duties. Recommends corrective action to management.

Performs on-time performance checks when buses are dispatched from the division to meet scheduled/headways requirements.

Responds to and investigates customer comments, complaints and concerns.

Ensures consistent administration of accident reports, payroll, customer complaints, sick reports, vacation and other personnel administrative duties.

Assists in the preparation of operational reports. Documents actions that may lead to progressive discipline; investigate accidents or on duty injuries, complete all investigations and reports accurately and in a timely manner.

Prepares composite reports specifying job proficiency in both written and oral formats with employees, other WMATA departments, outside agencies, and communicates proactively with management, employees and customers.

Coordinates with the department of Bus Operations Communication Center (BOCC) in maintaining standard bus service.

Testifies at legal hearings; worker's compensation hearings.

Evaluation Criteria:

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report

Closing :

Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.

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