Washington, DC
Sep 13, 2019
Sep 30, 2019
Full Time
About the Organization:

The John F. Kennedy Center for the Performing Arts ("The Kennedy Center"), which opened on September 8, 1971, is located on 17 acres overlooking the Potomac River in Washington, D.C. The Center continues its efforts to fulfill President Kennedy's vision by producing and presenting an unmatched variety of theater and musicals, dance and ballet, orchestral, chamber, jazz, popular, world, and folk music, and multimedia performances for all ages. The Kennedy Center is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.

Job Description:

The Treasurer will supervise ticketing operations for venues as assigned with the dual goals of providing a high level of customer service and maintaining accuracy and efficiency.

Duties and Responsibilities:
  • Establish priorities and delegate duties to assistant treasurers and ticket sellers on a daily basis.
  • Set up events in Tessitura ticketing system.
  • Reconcile box office receipts and deposits on a daily basis.
  • Prepare performance statements.
  • Provide outstanding customer service to both internal and external customers, and ensure equally high quality customer service from assistants and ticket sellers.
  • Maintain positive attitude and team spirit within the box office while keeping the environment professional.
  • Work with theater managers and company managers to fulfill policy and contractual agreements as well as helping to ensure smooth front of house operation.
  • Work with promoters on setup and sales of their events.
  • Work with IT department as part of treasurer team to keep up to date and provide input on all applications and processes pertaining to ticketing, sales, and event setups.

Key Qualifications:
  • A minimum of 5 years of experience in box office and sales, as well as a minimum 2 years of experience supervising and training.
  • Strong customer service background.
  • Excellent writing, communication, and problem-solving skills, and must be detail-oriented and well-organized.
  • Must exhibit a professional demeanor - diplomacy and tact are essential.
  • Must have proven leadership skills.
  • Knowledge of computerized ticketing systems is a requirement, preferably in Tessitura (experience in Tessitura setups and reporting a plus).

Schedule: 40 hours per week/2 days off, working days TBD

Similar jobs