Service Delivery\/Operations Engineer

McLean, VA
Sep 12, 2019
Sep 14, 2019
Full Time
Service Delivery/Operations Engineer
The Challenge:

Are you searching for a position where you can use your program analysis skills to make a difference? A program requires a significant investment of limited resources across multiple projects. With that level of complexity, you need a skilled program analyst examining how those resources are used and keeping the program on the path to success. That's why we need you, a program analyst who can ensure success through careful analysis and effective communication.

We have an opportunity for a program analyst to join our team as we develop sustainable business processes to support the CSfC program. You'll work with program leadership to monitor cost, schedule, and performance of multiple projects, using tools like Office Suite and daily interactions with senior leadership and mission partners. The real power of program analysis comes from communication, so you'll do requirements gathering, status updates, Concept of Operations (CONOPS), SOPs and tactics, techniques, and procedures (TTPs), user and admin guides, and lessons learned and make recommendations for improvement to program leadership. We focus on growing as a team to deliver the best support to our customers, so you'll have resources for mentoring and learning new skills and tools. This is a chance to directly impact the CSfC program by contributing to program strategy and helping to eliminate risks across projects. Join us and help make sure our CSfC program stays on-time and within budget as we improve and maintain positive, professional, collegial relationships with customers and senior leadership while establishing formal relationships with key decision-makers and serve as an external spokesperson for the organization with mission partners.

Empower change with us.

Build Your Career:

Consulting at Booz Allen means empowering you to provide your customers with the best support. With a consulting career at Booz Allen, you can expect:
  • a large business consulting community
  • access to experts in virtually every field
  • a culture that focuses on supporting our employees

We have opportunities that provide stability while offering variety, so you can find the right fit for your career - and your life. You'll also have access to a wealth of training resources through our Consulting University, an online learning portal where you can access more than 5000 functional and technical courses, certifications, and books. Build your technical skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications? Take advantage of our tuition assistance, on-site courses, vendor relationships, and a network of professionals who can give you helpful tips. We'll help you develop the career you want, as you chart your own course for success. With contracts across the globe in multiple industries, no matter where you want to go with your consulting career, we have the path the takes you there.

You Have:

-5+ years of experience with business process development

-5+ years of experience with Microsoft Office

-5+ years of experience with document development, including the development of CONOPs, SOPs, TTPs, and user and administrative guides

-Experience in working with and briefing senior leadership and senior project members on status, issues, and remediation's

-Ability to obtain a security clearance

-BA or BS degree in Business Administration or IT

Nice If You Have:

-Knowledge of a national agency's commercial solutions for classified programs

-Knowledge of the ITIL service framework

-Ability to serve as a team member of unique projects and coordinate and document the work of the team

-Secret clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

We're an EOE that empowers our people-no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic-to fearlessly drive change.

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