Audio Visual Technology Director

Freddie Mac
McLean, VA
Sep 12, 2019
Sep 26, 2019
Full Time
As part of the Corporate Services team, the Audio Visual Technology Director will have accountability for leading the strategy and execution of Freddie Mac's AV program and large-scale AV projects at our Northern Virginia locations and regional offices. Are you an expert at working with leadership to create roadmaps to stay at the forefront of technology? Are you an accomplished leader who excels at customer service, staff mentoring, and displays excellent problem solving, communication, and organizational skills? If you have a proven background in AV technology, project management, leadership and strategic delivery then you will want to join our dynamic team.

Your Work Falls into Four Primary Categories:

Strategy and Process Improvement
  • Review and refine the AV technology model to prepare for growth in services and make recommendations to align the team to deliver on evolving requirements
  • Understand AV and Digital experience industry trends and create business cases for best practices and implementation changes
  • Design future upgrades with simplicity of support and overall quality as the key measure of success
  • Lead the development and implementation of an AV Technology Services strategy
  • Analyze current business processes and identify opportunities to improve efficiency and performance
  • Create and deliver AV standards and policies, environment selection and AV technical solutions
  • Manage complex project plans, tracking progress among stakeholders and vendors
  • Understand AV and Digital experience industry trends and create business cases for best practices and implementation changes
  • Develop Key Performance Indicators for all projects and vendors

Team Management and Leadership
  • Strong resilience, ability to lead through ambiguity and persistence to move forward regardless of barriers
  • Lead with a positive, forward-thinking attitude
  • Ensure seamless delivery of AV support for all corporate events
  • Develop people by coaching, mentoring and recognizing and rewarding performance and identifying development needs
  • Builds trust, respect and cooperation among teams

Project Management, Budget Management and Reporting
  • Manage key project activities such as business case development, justification, project scope, design and schedules
  • Access and manage business requirements, issues and risks, business process and rollout / communications
  • Responsible for vendor qualification, selection, and management of all services related to design and AV projects
  • Ensure projects are on time and on budget
  • Responsible for the timely resolution off all issues impacting project delivery, whether technical, business or AV integrator/vendor related
  • Deliver automation of metrics reporting and performance monitoring on AV projects and services
  • Maintain a clear and accurate view of status and keep management appropriately informed on regular basis
  • Effectively handle relationships with all vendors, ensuring the highest service quality and support at the best cost
  • Design and align AV solutions to operate seamlessly with Cloud based initiatives such as O365, IPTV and Digital Signage
  • Focus on lowering operating costs while maintaining quality of service and solutions

Relationship Management
  • Partner with customers and stakeholders; influence others and move toward a common vision and goals
  • Align AV solutions and recommendations to internal customer functional processes, business objectives and organizational requirements
  • Partner with IT and other key partners to resolve conflicts, manage expectations, handle contending priorities, collaborate on future solutions and provide completely aligned solutions


  • A minimum of 15 years of related experience including leading a team through an AV technology transformation and minimum of 8 years management experience
  • Experience leading or building a successful enterprise AV team Proficiency with trouble shooting complex audio, video and network control systems
  • Experience in project management as well as work plan development and implementation; astute in strategic planning, budgeting and allocation
  • Knowledge of ticketing systems, such as ServiceNow, and familiarity with the ITIL framework CCNA, MCSE and CTS/CTS D Certifications
  • Factory training on major brands of A/V systems and components such as Biamp, NEC, Extron, AMX, Crestron, Planar, Polycom and Cisco
  • Demonstrated knowledge of IP networking technologies and infrastructure
  • Proficiency with Crestron, Biamp and/or Extron programming
  • Experience with Cisco collaboration and LAN based control and management of A/V
  • Experience with AutoCAD, Visio and Asset management systems
  • Experience instituting AV cloud collaboration solutions, specifically MS Teams
  • Proficiency developing scopes of work and evaluating vendor proposals

Keys to Success in this Role
  • Strong business acumen, analytical problem solving and verbal and written communications skills
  • Collaboration with our IT partners to assess current state and plan for the future
  • Passion for leading change and ability to bring others along
  • Quickly and genuinely establish trust and credibility with key stakeholders and business partners across the enterprise
  • Adaptability and flexibility with a high tolerance for ambiguity, ability to take ownership and drive projects in a changing environment
  • Solid leadership skills with the ability to step in and provide hands-on support to the organization
  • Ability to communicate technical terminology and concepts in plain language

Top 3 Personal Competencies to Possess
  • Leadership: Set and execute upon a clear vision, strategy, and/or goals
  • Customer Focus (Internal and External): Personally engage with customers to learn their needs
  • Seek and Embrace Change: Actively support culture change initiatives

Preferred Skills

Preferred Skills
  • Advanced degree in IT or Audio engineering
  • Digital Signage Certifications (DSCE, DSNE, DSDE, DCME)
  • MCSE, PMP, and/or Agile Certifications
  • Experience with Polycom, Cisco TMS, Conductor and VCS, SX series codecs, Cisco Spark, CUCM, SIP, H.323, WebRTC and Shure

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.