Administrative Dispute Resolution Specialist

Washington, D.C
Sep 10, 2019
Sep 14, 2019
Full Time


The Office of Congressional Workplace Rights (OCWR) is looking for a dynamic Administrative Dispute Resolution Specialist who possesses excellent communication skills to join OCWR's team of dedicated employees responsible for administering the Congressional Accountability Act (CAA), which applies the rights and responsibilities of 13 employment and labor workplace statutes in the Legislative Branch.
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  • The Administrative Dispute Resolution (ADR) Specialist serves as an integral part of the Office of Congressional Workplace Rights' (OCWR) program to inform, educate, and train the legislative branch community on their rights and responsibilities under the Congressional Accountability Act (CAA). The incumbent therefore is knowledgeable of the substantive provisions of the CAA and the Office's Procedural Rules.
  • The incumbent is able to convey complex ideas and apply problem-solving techniques. Obtains pertinent information from individual on their concerns, assessing facts and situations to determine if allegations are within the CAA's purview, and providing relevant information on the CAA's substantive provisions and the ADR process. Responds timely to mail, fax, voice mail, and e-mail messages.
  • Possesses strong oral and written communication skills, conveys ideas effectively, prepares written notes, conducts research, and drafts complex reports. Prepares correspondence in the appropriate format, style, and content.
  • Assists with certain labor relations matters.
  • Attends and contributes to regular staff meetings. Also participates in meetings among Congressional stakeholders, including attorneys, unions, employees, and employers to discuss CAA provisions, ADR procedures, outreach initiatives, and OCWR programs.
  • Skilled in the use of computer software applications, including data base operations. Prepares documents and correspondence electronically, and inputs and tracks data.
  • Serves as back-up support to the Clerk / Case Administrator, and performs the following duties: (1) monitors daily case processing; (2) retrieves statistical data from the case management system; (3) troubleshoots results to obtain accurate and detailed statistics on the use of the OCWR for annual reporting purposes; (4) assists in storing and disposing of ADR files consistent with records retention requirements, and (5) maintains an accurate index recording the content of stored and/or destroyed ADR files.
  • Assists the education team by developing and editing educational materials and training modules. Conducts training and informational sessions, as needed.
  • Assists in developing and implementing strategic plans and other efforts to enhance organizational efficiency, and helps in the planning of special events.
  • Performs duties in a timely and competent manner, taking initiative without specific instruction, acts independently when appropriate, and maintains constructive and productive relationships with colleagues and stakeholders.
  • Is impartial and neutral in handling all matters, and maintains strict confidentiality as required by the CAA and the OCWR's Procedural Rules.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

Candidates with at least 1-5 years of experience in workplace rights laws, including EEO and other statutes applied by the Congressional Accountability Act, such as allegations relating to Title VII of the 1964 Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, the Fair Labor Standards Act, the Family Medical Leave Act, the Genetic Information Nondiscrimination Act, the Uniformed Services Employment and Reemployment Rights Act, and the Veterans' Employment Opportunities Act.


You must have at least 1-5 years of experience in workplace rights laws, including EEO and other workplace statutes applied by the CAA.

You must have experience and proven ability to analyze situations and provide assistance to individuals who may be confused, upset, or in distress.

You must have excellent communications skills.

You must have solid interpersonal skills and computer and research skills.


A Bachelor's Degree is required for this position. A Law Degree is desired, but not required.

Additional information

A security clearance is a requirement of this position. If you possess a security clearance, please indicate the level and termination date in your resume. You must be able to obtain and maintain a security clearance and a criminal background check will be performed on the selected candidate.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Eligibility for consideration and qualifications for the position will be evaluated based upon a review of a résumé. Résumés will be evaluated to determine the requisite education and any required career-related experience, and how well backgrounds and experience relate to the qualifications in the job announcement.

Background checks and security clearance

Security clearance

Drug test required

Required Documents


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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