Assistant Manager, Access

Washington, DC
Sep 10, 2019
Oct 10, 2019
Full Time
About the Organization:

The John F. Kennedy Center for the Performing Arts ("The Kennedy Center"), which opened on September 8, 1971, is located on 17 acres overlooking the Potomac River in Washington, D.C. The Center continues its efforts to fulfill President Kennedy's vision by producing and presenting an unmatched variety of theater and musicals, dance and ballet, orchestral, chamber, jazz, popular, world, and folk music, and multimedia performances for all ages. The Kennedy Center is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.

Job Description:

The Assistant Manager, Access works with the Manager of Accessibility to oversee, develop, design, evaluate and execute the accessibility initiatives, programs, accommodations, activities and general operations of the Center's Accessibility Program. They will coordinate the planning, preparation, implementation, and evaluation of the Accessibility Program's cultural arts access initiatives including the Leadership Exchange in Arts and Disability (LEAD) conference and network; technical assistance, training and professional development initiatives; accessibility accommodations, services and programs for patrons and visitors with disabilities; and the implementation of new initiatives assigned by and at the discretion of the Manager of Accessibility or the Director of VSA and Accessibility. They will assist the Manager to monitor program budgets; solicit vendor bids, do cost comparisons and coordinate contracts; assist with training, scheduling and supervision of the Accessibility Program staff; oversee program and office logistics; reporting, data management and record keeping; assist with policy development and monitor implementation; work on cross-functional teams; and ensure that projects are executed to the highest standard of quality and professionalism.

Duties and Responsibilities:

35% Assist with the management of and serve as an in-house expert on accessibility services for patrons and visitors with disabilities. Negotiate placement of accessibility services with internal and external producers; represent the Accessibility Program in meetings to discuss compliance with relevant accessibility laws and statutes and ensure adherence with existing policies. Manage sensory-friendly programming, including developing resources, running advisory committee meetings, negotiating appropriate modifications for performances; and leading staff training sessions. Monitor on-site management of accommodations including but not limited to sign language interpreting, captioning, assistive listening systems, audio description, Braille and large print materials, courtesy wheelchairs, the Specially Priced Ticket program, and other accommodations and programs for patrons and visitors with disabilities. This includes evening and weekend hours.

30% Execute national and local conferences, workshops, and special events including the Leadership Exchange in Arts and Disability (LEAD) conference. Tasks include, but are not limited to, content and program development including initiating calls for proposals, managing proposal review, and assisting in overall program development; managing travel and hotel for speakers, panelists and other guests; identifying, soliciting proposals, negotiating fees and terms, contracting with, and coordinating, monitoring and supervising the performance of event registration and conference planning companies, hospitality and hotel providers, vendors and accessibility service providers; and overseeing the development of marketing materials and graphic design, including an event website, brochures, and other publications. Provide on-site supervision, management and coordination of conference events and activities, vendors, contractors and service providers; and demonstrate sound judgment and good problem-solving skills with any challenges that arise during the execution of events.

15% Develop resources, tools, and professional development opportunities consistent with the mission and goal of the Center's cultural access initiatives; provide technical assistance to external producers and organizations; assist the Director and Manager with ensuring compliance with the Americans with Disabilities Act, Section 504 of the 1973 Rehabilitation Act and other related federal statutes; schedule, develop, and lead in-house training of ushers, volunteers, interns, and staff; and assist with ongoing and new initiatives of the Accessibility Program. Identify, solicit bids, contract with and manage resource writers and reviewers, and seek appropriate in-house approvals prior to publication of written resources.

20% Assist the Manager to oversee the general and daily operations of the Accessibility Program including but not limited to patron services, requests and communication; staff services and requests; outreach to the cultural and disability communities; provision of in-house technical assistance and consultation; ensuring effective, accurate, and timely communications within the institution and with independent contractors; keeping files and records current and in an orderly manner; preparing and monitoring current budgets and financial information; executing ongoing and new initiatives as assigned; and support the Manager with training and supervision of the Accessibility Program staff; assist with the daily work, performance and productivity of the Accessibility Program staff and volunteers. Maintain positive and productive relationships with colleagues across the Center and region.

N/A Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures; Other duties as assigned.

Key Qualifications:
  • Bachelor's degree or equivalent work experience
  • A minimum of four years' experience working in the performing arts, theater operations, and theater administration
  • A minimum of three years' experience with event or program management (or equivalent)
  • A minimum of three years' experience in general office administrative duties
  • A minimum of two years supervising and managing others
  • Knowledge, demonstrated capacity and comfort interacting with people with disabilities.
  • Knowledge of current issues and concerns of people with disabilities and dedication to the purpose and intent of accessibility programs and services.
  • Computer proficiency in Microsoft Windows and Microsoft Office software including but not limited to: Word, Excel, PowerPoint, Outlook and Access. Experience creating accessible electronic documents is a plus.

Who You Are:
  • You have exceptional interpersonal, written and oral communication skills and ability to accomplish tasks on strict deadlines.
  • You have the ability to establish and maintain productive collegial internal working relationships.
  • You have a positive, customer service-oriented approach that includes exceeding expectations and positive problem solving in response to complex issues.
  • You have superb organizational and time management skills, attention to detail and ability to work productively on multiple projects and tasks.
  • You have excellent problem-solving skills demonstrating common sense and good judgment.
  • You have the ability to effectively supervise staff, volunteers and others including vendors, contractors, and service providers to complete activities.
  • You have the comfort and ability to represent the Center at events and with public speaking.

Physical Demands:

While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms. This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds.

Work Environment:

The noise level in the work environment is normal business level. Sometimes loud as people chatter back and forth across cubicles and around the office. We also take many phone calls which can be heard by others.

Must be able to work in an open office environment.

Public spaces and theaters are often crowded and noisy.

Evening and weekend work required for activities, shows, and events that are scheduled in advance and added last-minute in response to a request.

Travel up to 5% may be required.


We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan.

Additional benefits include: Commuter Programs, Education Assistance Programs, Social Activities, and other employee discounts and specials.