Deputy Chief Information Officer for Solutions and System Delivery

Employer
USAJobs
Location
Washington, D.C
Posted
Sep 09, 2019
Closes
Sep 17, 2019
Function
Executive, Chief
Hours
Full Time
Duties

Summary

The Deputy Chief Information Officer, Solutions and Service Delivery (DCIO/SSD) position is located in the Office of Solutions and Service Delivery, Office of the Chief Information Officer (OCIO), and reports directly to the Chief Information Officer (CIO) as a senior advisor on information technology strategies for the U.S. Department of Commerce (DOC).

Learn more about this agency

Responsibilities

The Deputy Chief Information Officer for Solutions and Service Delivery (DCIO/SSD) serves as a key advisor to the CIO, and on the CIO's behalf, provides vision and leadership for the development of the strategic framework that delivers the best return on IT resource investments for the Department's overall management priorities and planning for better government performance and management outcomes. Tactical measures are implemented to improve internal customer services, enhance collaborative planning across bureaus based on well-defined goals, objectives, and industry best practices aligned with well-defined business cases. The CIO is the lead within the DOC to develop and execute the governance structure in conjunction with the Chief Financial Officer and Assistant Secretary of Administration (CFO/ASA) and as such, the DCIO/SSD shares with the CIO the responsibilities spelled out in the Clinger-Cohen Act of 1996 regarding the acquisition, management and the use of IT resources in compliance with the Office of Management and Budget (OMB) and Congressional mandates and directives.

The incumbent is responsible for all aspects of the full functional portfolio, management. and execution, of the work of the Office of Solutions and Service Delivery (OSSD), and as such plans and directs the organization's activities necessary to ensure that the aforementioned roles and responsibilities are effectively met.

Specifically, the incumbent performs, leads, oversees the following functions:
  • Creates and provides complete IT solutions to our customers by leveraging industry-leading infrastructure and advanced technology service solutions to maintain and improve their experience;
  • Plans, develops, and implements business partnership services which advises and assists customers on state-of-the-market proven technologies to meet their mission needs;
  • Focuses on the customer's business needs and enhances the training experience, while advocating for effective and efficient long-term IT solutions to achieve 100% customer satisfaction;
  • Leads services delivery which entails collaboration with the customer to improve the quality of our products and services utilizing network and web-resources to deliver a consistent. reliable, and dependable platform to assist in fulfilling the customer's business needs;
  • Delivers proven, innovative, and effective technology solutions to the Department in order to transform operations to best serve their customers and mission; and
  • Responsible for the enterprise architecture, strategy and planning and emerging technologies.


Travel Required

Not required

Supervisory status
Yes

Promotion Potential
00

Requirements

Conditions of Employment

  • Background and/or Security Investigation required.
  • Subject to pre-employment and employment random drug testing.
  • Public Financial Disclosure (SF-278 filing within 30 days is required).
  • Relo. Expenses will not be paid. Recruitment incentives are not offered.
  • Incumbent maybe subject to geographically mobility.
  • Position may require some travel.


Applicants are required to submit a narrative statement for each Professional/Technical Qualification (PTQ) and each Executive Core Qualification (ECQ) listed. If you are currently serving under a career Senior Executive Service (SES) appointment, are eligible for reinstatement into SES, or have successfully completed a SES Candidate Development Program (CDP) approved by the Office of Personnel Management (OPM) and had your ECQs certified by OPM, then you only need to address each PTQ, and you do not need to submit an ECQ narrative. All other applicants are required to respond to all ECQs and PTQs, addressing each ECQ and PTQ separately. Please give a complete and detailed answer for each qualification. Please keep in mind each ECQ and PTQ are unique qualifications. Therefore, duplicate responses are not sufficient in determining if you meet that specific qualification. Do not enter "Refer to Resume" to explain your answer. Applications directing the reader to search within the application or to "See Resume" are considered incomplete and WILL NOT BE CONSIDERED. Failure to submit a narrative statement or address any of the ECQs and/or PTQs is also considered incomplete and WILL NOT BE CONSIDERED. As a result, you will be rated as "INCOMPLETE".

Qualifications

To meet the minimum qualification requirements for this position, you must show that you possess all of the mandatory Executive Core Qualifications and Professional/Technical Qualifications listed below. These qualifications would typically be acquired through education, senior level experience, and training which reflect progressive development and achievement in leading and managing a comprehensive program in a complex organization. An individual's total experience must demonstrate the ability to perform the duties of the position. Applicants must meet all of the qualification requirements by the closing date of this announcement.

The following are the five ECQs and their fundamental competencies which are the primary selection criteria for SES positions. The ECQs were developed to assess executive experience and potential, not to evaluate technical experience. ECQs measure whether an individual has the broad experience needed to succeed in a variety of SES positions.

EXECUTIVE CORE QUALIFICATIONS (ECQs):

ECQ 1 - LEADING CHANGE: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

(Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision)

ECQ 2 - LEADING PEOPLE: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

(Competencies: conflict management, leveraging diversity, developing others, team building)

ECQ 3 - RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

(Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility)

ECQ 4 - BUSINESS ACUMEN: This core qualification involves the ability to manage human, financial, and information resources strategically.

(Competencies: financial management, human capital management, technology management)

ECQ 5 - BUILDING COALITIONS: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

(Competencies: partnering, political savvy, influencing/negotiating)

PROFESSIONAL TECHNICAL QUALIFICATIONS (PTQs):

PTQ 1 - Expert knowledge of and demonstrated experience in strategic and operational information technology planning, architecture, selection, control, evaluation of information technology investments, business case development, cost and reimbursement model development, and use of methodologies for translating business needs to technical requirements and plans encompassing state-of-the-art and emerging technologies.

PTQ 2 - Demonstrated expertise and skill in planning, development and oversight of enterprise-wide strategies, plans, service (including shared service) delivery, system and infrastructure consolidation programs for large, diverse organizations and experience doing so in consultation with various stakeholders and constituencies requiring management of strategic and sometimes competing objectives.

PTQ 3 - Demonstrated expert knowledge of and experience in interpreting and applying laws, regulations, executive orders, and other policies governing information technology management; and applying advanced program and organizational management concepts, principles, practices, guidelines, and processes to define issues and problems, manage and coordinate work, in order to provide expert advice relating to high priority programs and projects across a complex enterprise.

Education

This position does not have an educational requirement.

Additional information

Background Investigation: This position is designated as critical-sensitive and requires that a background investigation be conducted and favorably adjudicated in order to establish security eligibility.
Financial Disclosure: This position is covered under the Ethics in Government Act, which requires comprehensive financial disclosures from employees. The appointee will be required to file a Public Financial Disclosure Report (SF-278), within 30 days after his/her appointment, and then annually thereafter.
Qualifications Approval and Probationary Period: Persons newly selected for career appointment to the Senior Executive Service must have their executive core qualifications approved by an Office of Personnel Management Qualifications Review Board and will be required to serve a one-year probationary period.
Mobility: Individuals selected for Senior Executive Service positions may be subject to reassignment across geographical, organizational, and functional lines.
Drug Testing: Applicants tentatively selected for employment in any position are subject to designated and/or random pre-employment and employment urinalysis. Applicants who refuse to be tested will be denied employment and/or removed from employment with the Department of Commerce.
The materials you send with your application will not be returned.
Veterans' preference is not applicable to positions in the Senior Executive Service.
You will be required to enter your full social security number (SSN) only to initially access and create an account at the OPM USAJOBS website; however, only the last four digits will appear in your resume. Please DO NOT put your SSN on pages within your application package. Privacy Act - Privacy Act Notice (PL 93-579): The information requested here is used to determine qualifications for employment and is authorized under Title 5 U.S.C. 3302 and 3361.
Signature - Before you are hired, you will be required to sign and certify the accuracy of the information in your application.
False Statements - If you make a false statement in any part of your application, you may not be hired, you may be fired after you begin work, or you may be subject to fine, imprisonment, or other disciplinary action.
Selective Service - If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law.
The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor.
AN EQUAL OPPORTUNITY EMPLOYER

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All qualified applicants will be evaluated by an Executive Resources Board (ERB) rating panel of senior managers to determine the degree to which they possess the executive core and professional/technical qualifications, and best qualified candidates may undergo an interview and a reference check. The ERB rating panel will make recommendations on best qualified candidates to the appointing authority. Applicants will be evaluated on the quality and extent of their total accomplishments, experience, the ECQs, and the PTQs.

To preview questions please click here .

Background checks and security clearance

Security clearance
Sensitive Compartmented Information

Drug test required
Yes

Required Documents

In addition to your online application, the following documents must be submitted and received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement:

1. Resume (uploaded as attachment or USAJOBS resume created with USAJOBS Resume Builder)

2. For current Senior Executives or individuals with SES reinstatement eligibility: You are encouraged to submit your most recent SF-50 (Notification of Personnel Action) that documents your career appointment status in the SES.

3. For current Federal employees: You are encouraged to submit your most recent SF-50 (Notification of Personnel Action) that documents your current tenure, position title, series and grade level.

4. For SES Candidate Development Program (SESCDP) Graduates: You must submit your SESCDP OPM-Certification documentation.

Applicants who fail to submit requested documents WILL NOT receive consideration for this position. Application will result in an "Incomplete" rating.

If you are unable to upload documents, you may fax your documents using the instructions below. Please fax with the appropriate cover sheet. Please refer to the fax cover sheet for the fax number. Each document must be dialed and faxed in separately as each sheet includes an identification number, which ensures your document is processed correctly.

You may be directed to FAX specific documentation to verify information about your civil service status, your education, and/or other information. Please fax with the appropriate cover sheet. Please refer to the fax cover sheet for the fax number. Each document must be dialed and faxed in separately as each sheet includes an identification number, which ensures your document is processed correctly.

FAXING INSTRUCTIONS:

Please fax legible documents using the appropriate coversheet. Documents may be faxed at any time during the open period of this announcement by going to http:/www.usajobs.opm.gov

1. Log into MYUSAJOBS

2. Click on "Applications"

3. Locate the vacancy you applied to

4. Under "Applicant Status" column, click on "More Information"

5. Select "View/Generate Fax Cover Sheet" and click "Continue"

Do not submit any additional information that is not required: Extraneous materials such as award certificates will not be considered.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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