Economic Independence Division Administrative Program Manager

$68,452.80 - $121,742.40 Annually
Aug 27, 2019
Sep 27, 2019
Full Time
Position Information

Please note: This is a re-opening to expand the pool of qualified candidates. If you have recently applied for this position under the working title of Assistant Division Chief in the Economic Independence Division (EID )., there is no need to re-apply unless you wish to update your application

The Department of Human Services' (DHS) seeks a human services leader with demonstrated commitment to quality assurance, strategic planning, and results-based management of programs to improve client outcomes. DHS is hiring an Assistant Division Chief in the Economic Independence Division (EID). EID serves the most vulnerable residents of Arlington County in the following areas: public assistance, housing, community assistance, employment, and workforce development. This position is an Administrative Program Manager and will assist the EID Division Chief in strategic planning and establishing EID service goals; manage special projects; and ensure quality assurance and outcomes for both staff and clients.

To learn more about EID services, please visit the website.

Responsibilities for this position include:
  • Develop standard operating procedures for programs utilizing EID's case management system, Efforts to Outcomes (ETO);
  • Lead quality assurance and data collection efforts to ensure standardization within the Division;
  • Train staff on data collection methods and guide managers to assist in developing and measuring quality assurance against standards;
  • Research and lead special projects within the Division to improve client outcomes and ensure more effective and efficient processes;
  • Oversee grant compliance and conduct results-based management, monitoring, and evaluation of grants within the Division;
  • Ensure standardization of performance measurements and key work expectations Division-wide; and
  • May serve as Acting Division Chief when the Economic Independence Division Chief is not available.
The ideal candidate is a proven leader and strategic thinker who works independently, has strong oral and written communication skills to interact with a diverse staff and customers, and is comfortable adapting to using new software applications.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria

  • A Bachelor's or Master's Degree in Business/Public Administration or in a Human Services or related field; and
  • Considerable professional experience implementing quality assurance standards; measuring quality assurance outcomes including monitoring and compliance evaluation; administering grants; and/or developing standard operating procedures for programs.
Substitution: Additional qualifying experience may be substituted for the education requirement on a year-for-year basis.

Desirables: Preference may be given to candidates with experience;
  • Directing or leading the work of others in a human services environment; and/or
  • Program management experience with certifications.

Special Requirements

An online application is required.

A pre-hire background check will be made on all candidates who are selected for employment. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

The candidate selected will be required to complete a State of Virginia Central Registry check.

Applicant must possess, or obtain by the time of appointment, a valid motor vehicle operator's license from the applicant's place of residence or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. If the applicant possesses or acquires a license, the applicant must provide or authorize Arlington County to obtain a copy of the applicant's official state/district driving record. Any offer of employment may be contingent on a favorable review of the applicant's driving record.

Additional Information

Work Hours: 8:00 a.m. to 5:00 p.m., Monday through Friday with some flexibility.

Your responses to the supplemental questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions. Each section of the application must be completed. A resume may be attached, however, it will not substitute for the completed application. Incomplete applications will not be considered

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website:

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement: a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457). The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County. You contribute a portion of your salary on a pre-tax basis to this plan. General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan.

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan. The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit. New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above. They are also eligible for vacation, sick leave, and paid holidays.

Temporary Seasonal and Occasional Appointments:
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


Please describe your experience serving clients in public assistance, housing, community assistance, employment and/or workforce development including dates of employment, position held, as well as the duties performed.


What is your experience measuring and implementing quality assurance and data collection efforts and compliance standards?


Please provide details of your involvement in the administration and/or monitoring of grants.


Please share any experience leading the work of others. This may be direct supervision of others, leading a work group, or taking on a leadership role of a project or program.


Please describe why you believe that you are the best candidate for this position?

Required Question

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