Night Supervisor

Wawa, Inc.
Arbutus, MD
Aug 23, 2019
Aug 26, 2019
Full Time
The Night Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.Principal Duties:1. Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.2. Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa's Crisis Management procedures when necessary.3. Provide direction, motivation, and coaching for associates during the shift.4. Recognize associates and celebrate accomplishments.5. Enforce Wawa's cash handling and accountability processes and perform manager functions on register.6. Administrate check-in of external and internal vendors according to corporate procedures.7. Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards. Essential Functions:1.Ability to work well individually as well as in a team environment2.Excellent oral and written communication skills3.Excellent customer service skills4.Ability to work with little or no supervision5.Detail oriented and excellent organizational skills6.Ability to defuse issues using de-escalation and problem-solving techniques7.Proven self-starter with demonstrated ability to make decisions8.Excellent relationship building and leadership skills9.Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly 10.Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing11.Must be able to lift and carry up to 35 lbs12.Ability to learn and utilize the store's technology13.Must have reliable transportation14.Must be at least 18 years old to be considered for this role15.Ability to direct others and prioritize tasks

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