Production / Project / Installation Manager - Baltimore MD - BCI Acrylic Inc.
Production / Project / Installation ManagerCreating a fresh solution to bath remodeling, Long Fence offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, Long Fence has developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.Primary Purpose & FunctionAmerica's number one growing Acrylic Bath System Company, Long Fence is seeking a Production Manager/Installation Manager in our Baltimore, Maryland area. We offer a very competitive compensation package.Job ResponsibilitiesTwo years' experience in acrylic bath systems is a requirement.Participate in Hiring & TrainingReview time sheetsReview job dutiesManage the installation teamEnsure they meet their accountabilitiesMaintain 100% customer satisfaction100% Positive feedback from customers on installersContact customers 1 week after install for satisfaction reviewContact customers on a weekly basis to keep them informed of the production timeline.Request customer for referrals, or remind them of programPlanning/Schedule all installationsReview contracts with Sale team prior to orderingOrder all productsComplete permits if requiredManage relationships with vendorsManage incoming products and warehouseUpcoming InstallsPrepare customer folderPrepare/gather product together for installersMaintain customer folders and production in our CRMAssist Installers issues during installationCollect Installers Time sheets, Receipts for payrollCollect from installers completion certificates and money collectedMaintain calendar and update with installs scheduled. (Google)Maintain calendar for installers requested off daysCoordinate all warranty and service callsReview your job cost to determine recommendations for improvementComplete analysis on root cause of service callsReview information with Owners and what next steps areTake appropriate action to resolveD6L5zlrNpZ