IT Business Analysis Manager

Washington, D.C
Aug 24, 2019
Aug 30, 2019
Analyst, Business, IT
Full Time


The Information Technology Division is responsible for the planning, development and management of the information technology systems and subsystems that support District of Columbia Courts' case flow, office automation, special programs, and management operations. The Division designs and administers system configuration and architecture including hardware and software, telecommunications, network operations, desktop systems, and system security.

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The Business Analysis Manager serves as the senior business technology analyst and manager for the Business Analysis Branch that is responsible for planning, analyzing, testing and supporting case management COTS products implementation, enterprise applications support, user account management and Service Desk support.

Brief description of the major duties:
  • Assists in documenting business requirements for any software applications (Commercial-Off-The-Shelf or in-house developed)
  • Recommends business process improvements to ensure efficient operations of the case management system/document management system
  • Leads a team of super users as first line support desk for the case management system/document management systems
  • Creates and maintains user profile and codes in the case management systems
  • Develops and maintains all forms and notices in Word Processing Software that will be generated through the case management systems
  • Works with staff (users) to train and or explain modifications and enhancements to the case management system/document management system and how it will impact their office
  • Assists in the development of case management system test scripts for their area of operations for testing purposes
  • Assumes responsibility to review release notes and recommend new features in the case management system/document management system that would benefit all court users
  • Assists the Service Desk Branch to cover service desk calls and routes to appropriate support tiers
  • Issues and supports VPN tokens, tele-workers' training and judicial iPads and Chromebooks

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • A background and/or security investigation is required.
  • A probationary period of one (1) year must be successfully completed.

To qualify for this position, you must submit the following:
  • Resume
  • Completed Vacancy Questionnaire
  • Documentation /Proof of Education (e.g. copy of college transcript or degree)
  • List of professional references

  • All required documentation must be received by the closing date of the announcement.


    MINIMUM QUALIFICATIONS: A Bachelor's degree in Management of Information Systems/Technology, Computer Science, or related field and a minimum of six (6) years in information technology including a minimum of three (3) years of increased responsibility and project management experience demonstrating the ability of leading IT project teams.

    Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts are required. If you are selected for the position, a criminal history records check will be conducted.

    The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.


    To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.

    Foreign Education: Education completed outside the United States must have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service or education to meet the above requirements.

    Additional information

    This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

    Please note there is a mandatory one year probationary period for all non-judicial new employees.

    All required information must be received by the vacancy announcement closing date.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.

    Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Drug test required

    Required Documents

  • Resume
  • Completed Vacancy Questionnaire
  • Documentation /Proof of Education (e.g. copy of college transcript or degree)
  • List of professional references

  • If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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