Supervisory IT Specialist (NETWORK/CUSTSPT) Small Business Administration Office of Disaster Assistance (ODA) Overview - Open & closing dates 08/01/2019 to 08/14/2019 - Service Competitive - Pay scale & grade GS 13 - Salary $99,172 to $128,920 per year - Appointment type Multiple Appointment Types - Cadre - See definition under important notes. - Work schedule Full-Time Location 1 vacancy in the following location: - Herndon, VA Relocation expenses reimbursed No Telework eligible Yes as determined by agency policy - Duties Summary You will serve as an Supervisory IT Specialist (NETWORK/CUSTSPT) for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Telecommunication and Support Systems Center- TSSC in Buffalo, New York. This position is responsible for overseeing functions that include: account management, configuring, optimizing network servers, routers, and switches; diagnosing and resolving network problems; installing, testing, maintaining, and upgrading network operating systems software. Learn more about this agency Responsibilities As an Supervisory IT Specialist (NETWORK/CUSTSPT) at the GS-2210-13, some of your typical work assignments may include: - Supervises and directs on-site and remote staff in the planning, designing, and operation of complex IT systems in a variety of operating environments. - Resolves problems and provides end user support relative to all aspects of the infrastructure systems under the Office of Disaster Assistant operational control. - Provides effective and efficient troubleshooting and technical expertise to the ODA organization at all operating levels. - Resolves extremely difficult and complex issues effectively and efficiently by analyzing, diagnosing, and documenting problems to include hardware and software interface with installed infrastructure. - Consults with IT staff, functional managers, and customers to determine the effect of stated requirements on end user applications and the impact on the current operating environment in accordance with SBA and ODA IT standards. - Ensures the appropriate configuration, maintenance, and administration of the operating environment in support of Cloud and on-premise systems, applications, storage, database, and maintains security compliance. IMPORTANT NOTES: - This is a **Cadre** position, which is a competitive service status position with a full-time seasonal work schedule. Although highly unlikely, depending on the level of disaster activity, you may be placed in a non-duty status if there is insufficient work. This would be extremely unusual and has not occurred in numerous years. - Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required. - The TSSC position is located in the business area of Herndon, VA. It is conveniently located near various eateries and shops and is accessible via public transportation. - **This position is also being announced under Delegated Examining Procedures, announcement # DE-19-075-TSSC-10564157 (open to the general public).** - Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. Travel Required Occasional travel - During times of substantial disaster activity, you may be required to work overtime and/or travel with little or no advance notice. Supervisory status Yes Promotion Potential 13 - Job family (Series) 2210 Information Technology Management Similar jobs - End-User Support Specialists - Specialists, End-User Support - Requirements Conditions of Employment - US citizenship is required. - You must be able to obtain and maintain a Government travel credit card. - Credit Score must be at least 500. - A one-year supervisory/managerial probationary period may be required. - If the one-year supervisory/managerial probationary period is not completed, a probationary period for non-supervisors may be required. - You must meet time-in-grade requirements by the closing date. - Favorable background investigation and credit check are required. Qualifications Generally, time in **Non-Pay** status is not creditable towards the specialized experience requirement listed below. **Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement. Time-In-Grade Requirement: GS-13: Must have held grade GS-12 for 52 weeks** **Experience:** To receive credit, you must indicate the **month and year** as well as the **average hours worked per week** for each employer. **Average work hours** must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the **specific specialized experience** required for each grade level of this position on your resume or application or you will be rated **"Ineligible"** for that grade level. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. GS-13: To qualify you must have at least 1 full year (52 weeks) of specialized experience **equivalent** in difficulty and complexity to the GS-12 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate: *Supervising or leading IT projects or the day-to-day operations of an IT staff; *Interpreting and applying IT security controls for an organization; *Participating in the implementation of a technology refresh plan for an organization; and *Communicating orally and in writing to internal and external stakeholders on a variety of complex IT related matters. Education GS-13: There is no educational substitution at this grade level. Additional information If selected for this position, you will be eligible for benefits. The above link is provided for your reference to explore the major benefits offered to most Federal employees. **Qualification Standards:** pm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. The Small Business Administration is committed to building a high-performing, 21st century workforce that possesses the following core attributes: cultural astuteness, technological proficiency, articulate, strong writing capabilities, superior conflict resolution skills, and exceptional presentation skills. Candidates should be prepared as they may be further evaluated on these attributes throughout the application and selection process. Your application and resume will be compared to the answer you give to the minimum qualification question (s) on the assessment questionnaire. Your application will be reviewed to determine if you meet all the Specialized Experience required at each grade level. If you do not, you will be rated "Ineligible". If you are minimally qualified you will receive a numeric rating which is based on your responses to the questionnaire, including any narrative responses. The numeric score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience your score can and may be adjusted downward to reflect the submitted application material. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Customer Service (?), Manages Human Resources, and Technical Competence Background checks and security clearance Security clearance Not Required Drug test required No Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk Trust determination process Suitability/Fitness - Required Documents **Required Documents** To apply for this position, you must provide a complete Application Package which includes: 1. Your Resume showing hours worked per week, dates of employment, and duties performed. 2. Completed Questionnaire - Preview at: sastaffing.gov/ViewQuestionnaire/10564158 3. Other supporting documents, such as: - Veterans' documentation, if applicable (eg DD-214 Member Copy 4 or other Member Copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.) - Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (eg Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) **DO NOT SEND YOUR RESUME OR ANY APPLICATION DOCUMENTS TO THE AGENCY CONTACT.** **Your latest resume submitted for this position will be used to determine qualification determinations and supersedes previous submissions. ELIGIBILITY INFORMATION: 1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP): If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a "fully successful" rating or equivalent), and proof of eligibility, ie, a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location. In addition to meeting all qualification requirements and selective placement factors (if applicable), CTAP/ICTAP eligibles must meet the Well-Qualified criteria with a score of 85 or above based on the competencies listed above for the position in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP.** pm.gov/rif/employee_guides/career_transition.asp. **2. If you are a veteran applying under the Veterans Employment Opportunity Act (VEOA) Appointing Authority or for any other Appointment based on your military service, you must submit a copy of your DD-214 or other proof of creditable service. 3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the US Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the US Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. - Benefits A career with the US Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered. - How to Apply To apply for this position, you **must complete** the online application **and submit** the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 08/14/2019 to receive consideration. - To begin, click **Apply Online** to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. - You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. - You will receive an email notification when your application has been received for the announcement. - To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. **Your uploaded documents may take several hours to clear the virus scan process.** Agency contact information Angela Cardona Phone 7034878100 X6717 Email Angela.Cardona@sba.gov Address Telecommunication and Support Systems - TSSC 130 South Elmwood Ave Buffalo, NY 14202 US Learn more about this agency Next steps Once your online application is submitted you will receive a confirmation notification by email. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted. - Fair & Transparent The Federal hiring process is setup to be fair and transparent. Please read the following guidance. Equal Employment Opportunity Policy The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. - Equal Employment Opportunity (EEO) for federal employees & job applicants Reasonable Accommodation Policy Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits. Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: - An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job. - An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace. - An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events. You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis. Learn more about disability employment and reasonable accommodations or how to contact an agency. Legal and regulatory guidance - Financial suitability - Social security number request - Privacy Act - Signature and false statements - Selective Service - New employee probationary period This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/541438600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.