Director, UX Design

Employer
Aquent
Location
Bethesda, MD
Posted
Aug 23, 2019
Closes
Aug 29, 2019
Ref
292850152
Hours
Full Time
Our Client is a major Global Hotel chain with a feel of family. They are very dedicated to keeping employees happy and long term. DIRECTOR, UX Design for Loyalty Program Apply Now Location: Bethesda, MD Job Terms: Temporary Salary: Competitive +excellent subsidized benefi Start date: 08/26/2019 Date: 08/13/2019 Job Description: Are you a UX Design Director who wants an opportunity to help our client design their Global Loyalty Program. The ideal candidate for Director, User Experience Design is a visual thought leader skilled at driving the creative process and design teams from concept through execution. This person will have experience that is rooted in a deep and empathetic understanding of both the consumer's physical and digital environments, with great consideration to how loyalty mindset and preference can influence a user's priorities, motivators, and expectations in the digital space. Candidate must work on site in Bethesda, Maryland, no relocation or sponsorship. Excellent chance to become part of our clients team after Aquent time ends. This position will bring an uncanny ability to paint pictures with presentations and advance sophisticated, loyalty-centric design work. This person will be a veteran designer, a strategist and a proactive problem solver who can balance the creative and analytical quality in all aspects of design - with experience in championing for and elevating a loyalty mindset. This role provides experienced counsel to internal business partners, visual designers, and UX, in addition to managing contractors and design agencies as needed. We're looking for someone with deep UX experience who is also a leader - this job requires oversight of team dynamics, etc. This is more than an individual contributor role. REQUIRED: * 4-year degree from an accredited college or university, preferably in design or similar technology discipline * 8+ years of experience in digital design as a creative, IA, UX, CD, or visual designer, with demonstrated leadership in the digital space * You are a digital native that is data-driven by measurable results and uses findings as a positive focal point for collaboration: * Working experience with Sketch, Adobe CS, and InVision * Demonstrated success in managing design on a global scale * Thrive in a fast-paced environment, while maintaining a level of corporate diligence * Proven experience delivering concepts, personas, user journeys, storyboards, user flows, wireframes, prototypes, etc. * Excellent people management skills to collaborate with colleagues and cross-functional teams * Possess a strong online portfolio that demonstrates compelling creative direction, systems thinking, a rational design process, and production expertise across a variety of digital formats * Comfortable with hands-on creation, leading an internal team, or partnering with an agency; and you are comfortable excelling at both the strategic and executional level MORE NOTES BELOW: Client Description: Our Client is a major Global Hotel chain with a feel of family. They are very dedicated to keeping employees happy and long term. Requirements: MORE DETAILS: Creative & Design, Loyalty You will oversee the vision and design of the loyalty user experience from concept through execution - driving strategy, digital channel and product design, and compelling content strategy, while influencing technology and product to bring the experience to life: * Direct visual designers, UX, UI, and copywriters in the execution of concept, including local and global products, and be ultimately responsible for the delivery of that collective team's work * Have a desire to build human-centered digital experiences that amplify our loyalty storytelling and presence * Articulate and champion for how loyalty can influence experience design and how to manage feedback to make continuously better work * Promote a culture of feedback and ensure teams have regular opportunities to critique and be critiqued * Comfortable with hands-on creation, leading an internal team, or partnering with an agency; and you are comfortable excelling at both the strategic and executional level * Have extensive experience crafting loyalty design systems and implementing those scalable systems across many channels and products * Champion the creation and iteration of design strategies that help Marriott leadership visualize a long-term design point-of-view that enables digital loyalty decisions * Work collaboratively with other design, research, and UX leaders to develop the experience design team, all while promoting best practices and user-centered design approaches that fit in well with our client's culture and needs Measurement & Analytics You are a digital native that is data-driven by measurable results and uses findings as a positive focal point for collaboration: * Value data or insight over opinion, by basing decisions on metrics, segment data, and user research findings and insights * Comfortable with multiple qualitative and quantitative research methods and instruments, like surveys, usability testing, multivariate testing, A/B testing, etc. * Have a passion for refining design based on testing practices and results, collaborating directly with research and testing teams * Ability to take qual/quant dashboards/results and translate into an actionable design strategy * Push and deliver data-based design solutions that exceed the needs of the channel, both through the work of your multi-disciplinary team and hands-on contributions * Align your decisions with high-level organizational strategies, KPI/MBO/OKRs, and business objectives, working with other team leaders to translate these into team and personal goals * With an evidence-based mindset, stay focused on continuously improving and re-evaluating the best business and user experience solutions across all channels and products * Stay on top of the latest techniques being used by our direct competitors and other loyalty and brand-based eCommerce properties, and identify strategic opportunities for competitive advantages through those findings Interaction Design * Your portfolio must clearly demonstrate design leadership and direction: * Provide thought leadership and recommendations on UX and UI enhancements across all digital touchpoints * Design how systems respond to the actions of users, with the goal of optimizing the satisfaction of users' specific goals * Clearly walk through an interaction and communicate it to potential users, your team, and stakeholders by using sketches, mood boards, design comps, wireframes, prototypes, etc. * Visualize all of the edge cases an interaction may spawn, but balance this through judicious use of the 80/20 rule * Be an advocate of common interaction patterns used by competitors and the general industry, and know how/if to apply them User Experience and Loyalty Partnerships You are an expert at communicating and driving collaboration across a highly matrixed organization: * Work with product, loyalty, loyalty marketing, and innovation teams to craft experiences in the digital space that meet the needs of the business and the guest * Develop strong relationships with client's subject matter experts, product leaders, agencies, and partners to develop high-quality, strategic creative * Create compelling analysis and presentations for loyalty experiences across digital channels and products * Support and liaise with the field, marketing, loyalty, brand, and CX organizations on design and content best practices to ensure our client's digital strategy alignment Writing & Content Strategy You're at an advanced level of storytelling in the digital space and have a portfolio that clearly demonstrates leadership, direction, and orchestration of content strategy: * Lead the collection, creation, and curation of digital loyalty content that satisfies the specific goals of well-defined users * Produce accurate, compelling copy that clearly and quickly conveys the key messages to the target audience, and reflects the loyalty strategy * Collaborate and direct content creation to meet design and loyalty needs on primary products * Define a strategic content foundation, in collaboration with loyalty and loyalty marketing, that guides the work of information architects and designers * Generate concise, complete content documentation that clearly describes your analysis, approach, and solution * 4-year degree from an accredited college or university, preferably in design or similar technology discipline * 8+ years of experience in digital design as a creative, IA, UX, CD, or visual designer, with demonstrated leadership in the digital space * You are a digital native that is data-driven by measurable results and uses findings as a positive focal point for collaboration: * Working experience with Sketch, Adobe CS, and InVision * Demonstrated success in managing design on a global scale * Thrive in a fast-paced environment, while maintaining a level of corporate diligence * Proven experience delivering concepts, personas, user journeys, storyboards, user flows, wireframes, prototypes, etc. * Excellent people management skills to collaborate with colleagues and cross-functional teams * Possess a strong online portfolio that demonstrates compelling creative direction, systems thinking, a rational design process, and production expertise across a variety of digital formats * Comfortable with hands-on creation, leading an internal team, or partnering with an agency; and you are comfortable excelling at both the strategic and executional level