Encompass Support Administrator Monarch Mortgage, a Division of Blue Ridge Bank, is growing and looking for an Encompass Administrator to add to our team to help us meet the demands of our growing business! This position requires in-depth knowledge of the loan origination system and works closely with the management team to ensure integrity and compliance with those systems. Essential Duties and Responsibilities: Ability to work with multiple departments and outside vendors to understand business processes and functions.Research changes and manage periodic system enhancements in upcoming versions of Encompass and other integrated applications, informing users of impact and document test results.Ensure Encompass is functioning consistently in accordance with applicable laws and regulations relating to the mortgage lending industry and information security.Manage Encompass enhancements through testing of new functionality, deployment and communication to end users.Seek areas of opportunity for process-flow improvement in system functionality and workflow.Manage system change development, testing and deploying when necessary.Ensure that proposed solutions work as desired through system analysis.Manage Encompass development and configuration of selected vendors.Maintain Encompass system functions and adjust configuration settings to meet business needs.Create and maintain Encompass reprots/data.Employ problem solving abilities to understand, interpret, troubleshoot and resolve issues relating to system functionality.Troubleshoot and provide ongoing support to all departments.Additional duties as assigned and required. Required QualificationsExperience in Mortgage industry.Knowledge of Encompass and loan lifecycle.Ellie Mae Encompass Administration experience.Mortgage industry experience with strong knowledge of the mortgage process.High school diploma.Strong interpersonal skills and meeting facilitation experienceAbility to work in a collaborative team based environmentAbility to thrive in a fast-paced work environmentExcellent written and verbal communicationAbility to work on multiple, concurrent projects.Must pass the Company's Background Screening process prior to beginning employment. Monarch Mortgage is an equal opportunity employer.