IS/IT Service Desk Technician (ITS I) (Edgewood)

Edgewood, MD
Aug 23, 2019
Aug 26, 2019
Full Time
Do you have an interest in the information security field? If you want to learn from and grow with a team of talented security engineers while working for a company that is making a difference in the world, Employer has an opportunity for you We are currently seeking an information technology specialist to help us deliver best-in-class services to our federal government clients. As an IT Specialist, you will be serving on a team that supports USCYBERCOM IT Help/Service Desk. We're looking for someone who has solid trouble-shooting skills and can interact with the customer for all types of IT support needs. Daily duties include: ? Performs entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades ? Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components ? Addresses and resolves basic incidents and requests and logs all incidents and requests ? Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution ? Monitors systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions Additional skills that would help with position success: ? A problem solver who, can get in, be given a project, and use an engineering implementation plan and make it work from Cradle to grave ? Has or is willing to gain some more diverse IT skills, including Linux, networking (CCNA would be awesome), and more ? Customer Focused Qualifications : ? Two years of experience as an IT Specialist ? Minimum of Bachelor's Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering (or related discipline); additional experience in lieu of degree is acceptable ? Minimum DOD 8140/DOD 8570 IAT Level I Certification (ACE, CCNA-Sec, NetCE, SSCP) ? Strong attention to detail and organizational skills; excellent communications skills AN ACTIVE TOP SECRET POLY REQUIRED Preferred : ? VTC scheduling/troubleshooting experience ? Tier 1 support experience ? Experience with JIRA and Remedy ? Experience with Microsoft System Center Configuration Manager (SCCM)