Do you have an interest in the information security field? If you want to learn from and grow with a team of talented security engineers while working for a company that is making a difference in the world, Employer has an opportunity for you We are currently seeking an information technology specialist to help us deliver best-in-class services to our federal government clients. As an IT Specialist, you will be serving on a team that supports USCYBERCOM IT Help/Service Desk. We're looking for someone who has solid trouble-shooting skills and can interact with the customer for all types of IT support needs. Daily duties include: ? Performs entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades ? Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components ? Addresses and resolves basic incidents and requests and logs all incidents and requests ? Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution ? Monitors systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions Additional skills that would help with position success: ? A problem solver who, can get in, be given a project, and use an engineering implementation plan and make it work from Cradle to grave ? Has or is willing to gain some more diverse IT skills, including Linux, networking (CCNA would be awesome), and more ? Customer Focused Qualifications : ? Two years of experience as an IT Specialist ? Minimum of Bachelor's Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering (or related discipline); additional experience in lieu of degree is acceptable ? Minimum DOD 8140/DOD 8570 IAT Level I Certification (ACE, CCNA-Sec, NetCE, SSCP) ? Strong attention to detail and organizational skills; excellent communications skills AN ACTIVE TOP SECRET POLY REQUIRED Preferred : ? VTC scheduling/troubleshooting experience ? Tier 1 support experience ? Experience with JIRA and Remedy ? Experience with Microsoft System Center Configuration Manager (SCCM)