Comprehensive Services Act (csa) Quality Improvement Analyst (management Analyst Ii)

Fairfax, Virginia
$59,679.36 - $99,466.43 Annually
Aug 24, 2019
Sep 07, 2019
Analyst, Management
Full Time
Job Announcement

This position works for the Children's Services Act Program, a division of Healthy Minds Fairfax within the Department of Family Services to ensure quality of service delivery and effective outcomes-based services for children and families in our community. Serves as an integral part of the program's continuous quality improvement efforts to monitor the effectiveness and quality of purchased services and evaluate client satisfaction. Along with contracts staff and utilization review analysts, supports program evaluation of purchased behavioral health care services within our children's system of care. Conducts systematic reviews of case records to determine if contractual requirements are being met, participates in the development and implementation of an evaluation process, collecting survey results and other data to summarize experience with provider service delivery. Other monitoring activities include: conducting site visits, attending provider meetings, and monitoring of implementation of corrective action plans, if needed.

Additional specific Knowledge, Skills and Abilities include:
  • Knowledge of behavioral health care standards.
  • Knowledge of System of Care principles and practice standard Technical skill with data analysis, report writing, presentations (Excel, Word, Power BI, PowerPoint, SurveyMonkey or Qualtrics).
  • Ability to provide exceptional customer service skills.
  • Ability to be committed to family engagement.
  • Ability to work with families, providers and staff with a cooperative and solutions-oriented attitude.
  • Self-motivated with a strong commitment to delivering high-quality work through accurate preparation, proofreading and managing of required deliverables in a timely manner.

Additional specific Illustrative Duties include:
  • Supports implementation of a Continuous Quality Improvement process evaluating service delivery by collecting and aggregating data on utilization, cost, quality and client satisfaction.
  • Administers satisfaction surveys of youth, families and other system stakeholders.
  • Analyzes standardized assessment data and other outcome indicators.
  • Conducts regular, systematic review of case records to ensure contract compliance by behavioral health providers and other contracted providers.
  • Monitors compliance to corrective action plans.
  • Tracks and screens provider submission of Serious Incident Reports Participates in provider site visits.
  • Analyzes data and makes recommendations for program/service improvement to management and leadership.

Functional duties include: development and implementation of program evaluations AND/OR client satisfaction surveys.

Illustrative Duties

  • Performs a wide-range of professional work in multiple administration functions within an organizational unit including analysis and project management;
  • May supervise administrative and paraprofessional staff;
  • Performs a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes;
  • Plans, develops, and implements comprehensive communication and education plans on programs and services for both county agencies and community organizations;
  • Assists with developing and conducting special studies and research initiatives, by designing survey instruments, gathering data and information from department staff, developing data analysis tools, conducting statistical analyzes, initiating literature reviews, etc.;
  • Conducts analysis and reporting of quantitative and qualitative data in order to track and monitor various business process indicators;
  • Serves as the point-person and liaison within the department and with central county departments regarding a designated program and functional areas of responsibility;
  • Prepares reports and presentations of analysis and findings.

Required Knowledge Skills and Abilities

  • Knowledge of the mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned;
  • Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration and management);
  • Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
  • Ability to identify and describe a range of possible solutions for solving business problems;
  • Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data;
  • Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
  • Ability to train, lead, and/or supervise paraprofessional staff.

Employment Standards

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area; plus two years of professional work experience within the functional area.


The appointee to this position will be required to complete a criminal background and a check of the Child Protective Services Registry to the satisfaction of the employer.

  • Prior experience with the development and implementation of program evaluation and client satisfaction surveys.
  • Prior experience in continuous quality improvement of behavioral health services (or similar field).
  • Prior experience in contract compliance and quality assurance of behavioral health programs/services (or similar field) Prior experience in Systems of Care.

Ability to travel to locations within and outside of the county to conduct provider site reviews and attend meetings, trainings off-site. Ability to communicate orally and in writing clearly and concisely. Ability to use automated technology and standard office equipment. All duties performed with or without reasonable accommodations.

Panel interview; may include written exercise.

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314 . EEO/AA/TTY.

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