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Member Service Representative

Employer
Sparks Group
Location
Laurel, MD
Closing date
Aug 29, 2019

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Job Summary/Company:Sparks Group has partnered with a local Federal Credit Union to find a Member Service Representative to join their growing team. Do you have a call center background and are interested in getting into banking? Or do you have a banking background and would like to see the customer service side of the business? This could be the opportunity for you. Please apply or call today, 301-326-2525!Responsibilities:Serves as the primary contact for all potential, new and existing Members Interviews, evaluates and underwrites consumer loan applications within loan authority. Evaluates collateral, verifies appropriate documents are present for processing and follows funding procedures.Performs monetary transactions and account maintenance updates to include check orders, account distributions, stop payments, ATM/Debit card requests, address changes and account ownership maintenance or issues.Resolves product or service problems by clarifying the member's concern; determines the cause of problem; selects and explains the best solution to solve the problem; expedites corrections or adjustment; follows up to ensure resolutionDelivers high level loan and account service to potential, new, and existing members; assesses financial needs; identifies relationship opportunities and matches appropriate products and services to meet their financial needs and the goals of the credit unionInitiates follow-up service calls to existing members to enhance the relationship and to ensure satisfaction with service provided.Processes wire transfers via the phone adhering to all policies and proceduresAccesses the Mortgage Teller software program to obtain answers to basic questions for Real Estate LoanAssists member with Mortgage questions and when applicable, submits Member Contact request form.Qualifications/Background Profile:US Citizenship requiredSatisfactory credit checkExperience in a financial institution is a plus3+ years in customer service/call center environmentQualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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