Customer Service Advisor

nTech Solutions, Inc.
Fairfax, VA
Aug 14, 2019
Aug 28, 2019
Customer Service
Full Time
nTech Solutions, a leader in the recruitment of professionals, has an immediate opening for a Customer Service Advisor in the Fairfax, VA area. Duration: Contract-to-Possible-Hire, 6 Months (High-performing candidates will receive extensions and/or convert to direct, permanent employment at any point should a role become available with the client) Hourly Pay Rate & Benefits: * $15 per hour * Health, Dental & Vision Insurance Options * 401K Program; Life Insurance, Short-Term/Long-Term Disability Options * No Paid Time Off (PTO), which includes Holidays * OT eligible at a 1.5x pay rate Location / Parking: Owings Mills, MD 21117; Parking is free and available on-site Schedule / Call Center Hours: * Classroom Training (8 weeks) - Monday through Friday, 8:30a-5p * On-the-Job Training (2 weeks) - Monday through Friday, with a shift between 7:30a-6:30p * Regular Schedule - Monday through Friday, with a shift between 7:30a-6:30p Tentative Start Date: Paid Training would be expected to begin as early as Monday, September 9th. Time Off / Paid Training: Candidates should not expect to receive any time off for about the first 8 weeks during high-intensity classroom training, plus during the following 2 weeks of on-the-job training. Scope of Position / Responsibilities: * Will report to the Operations Manager for the company's Commercial Department, working within their "individual" and/or "small group" departments to take commercial calls. o Calls will be related to handling benefit claims and inquiries. * Will assist members with basic inquiries related to benefits, claims information, or any questions regarding insurance. * Any administrative inquiries regarding billing, payments, etc., will be forwarded to the Human Resources department. * Will interact with the Claims Department, ensuring member claims are processed correctly. * Will work with the Enrollment and Billing Department on any enrollment inquiries. Billing inquiries will be forwarded to the Human Resources Department. Required Skills / Experience: * Minimum of 2 years of recent professional Customer Service experience, or a combination of education (2-Year or 4-Year Degree) and experience would suffice * Unless working contract or temporary Call Center assignments, ideally seeking stability and longevity in previous career positions without lengthy gaps in employment * Excellent communication and soft skills, with motivation to grow within the organization Assessment Requirement: * Candidates must pass the pre-employment Customer Service assessment with an 85% or better Preferred Skills / Experience (Not Required): * Healthcare industry experience * Experience with claims * Bilingual (Spanish / English) * 2-Year or 4-Year Degree nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates meeting all of the above client requirements will be contacted by a recruiter.

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