Sr. Solutions Architect will work closely with the COTS vendor (Cisco) and the product owner to help develop solutions by gaining deep solution knowledge conducting market research generating product requirements determining specifications, production timetables, pricing, capacity management, partnering with Sales and time-integrated plans for product implementation and operations support. Job Specific Responsibilities Closely works with the product owner and the COTS (Cisco UCCE) application vendors that are in use with the project initiative Determine platform configurations, development and implementation aligned to customer requirements on an ongoing basis. Monitor platform configuration and operations on a regular basis to evaluate, analyze and recommend enhancements and upgrades Recommends the nature and scope of present and future product lines by reviewing platform specifications and requirements appraising new ideas andor platform changes. Provides source data for product line communications by defining product marketing communication objectives. Engages with the product owner to assess capacity and platform availability requirements by reviewing program implementation pipeline and adjusting capacity levels to program schedules. Coordinates with all other IT team(s) to appropriately engage and support the upkeep of the MAXIMUS IVA platform Provides 24x7 on call support based on critical reported incidents, and coordinates with Cisco and product owner Participates and supports platform solution architecture for new implementations, enhancements and upgrades Assists with the update and maintenance of all platform specific documentation Supports regular, ongoing platform certification activities (FedRAMP) as required Supports customer specific Authority To Operate (ATO) activities as required Maintains professional and technical knowledge by attending vendor provided platform workshops reviewing release notes, professional publications establishing personal networks participating in professional societies. Contributes to team effort by accomplishing related results as needed. Job Specific EducationRequirements At least ten (10) years' technology background in development or infrastructure preferred At least five (5) years of detailed telephony infrastructure engineering knowledge and experience configuring and supporting (including Switch installation and configuration as well as routing design and platform trouble shooting) the following telephony platforms Cisco (required) , Genesys, Avaya or inContact (or like Cloud Contact Center platform) At least ten (10) years of experience with Contact Center technology IVR,ACD,WFM Reporting Certification on one or more Contact Center Suites Cisco, Genesys, Avaya or inContact (or like Cloud Contact Center platform)Advanced knowledge of networking principles and applications Federal or State Government experience preferred Ability to manage vendor relationships Knowledge of the contact center market and related products and industry Bachelor's Degree preferred Excellent networking skills, especially with regard to distribution channels and vendor relations Up to 25 percent travel Strong motivational skills, especially when it comes to leading a team A committed and diverse workforce is our most important resource. MAXIMUS is and Affirmative ActionEqual Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.