Desktop Break-Fix Technician US CITIZEN ONLY Location Chantilly, VA Schedule Monday through Friday 7AM-4PM Must have an Active Top Secret or TSSCI Security Clearance The technician shall be responsible for providing maintenance of computing devices, associated peripherals, and approved software. The technician shall install and maintain hardware and software on those devices and associated peripherals. The technician shall install all upgrades (memory, hard drives, etc.) and peripheral devices purchased. The technician will provide the appropriate office support to coordinate and schedule new equipment installations. The technician shall monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset and CI records. The technician shall be responsible for the on-site installation of new devices. The technician shall assist in coordinating, scheduling and performing relocations and re-installations of equipment upon approval. The technician shall perform periodic physical audits of end user computing devices to compare with ServiceNow s records (deployment location, storage location, and assignee information). Intermediate understanding of mobile devices (ie encryption AirWatch) Intermediate understanding of full disk encryption (ie McAfee) Intermediate understanding of hardware support experience (ie swapping hard drive, fan, motherboard) Intermediate understanding of troubleshooting HP systems Intermediate understanding of troubleshooting Apple systems Intermediate understanding of supporting troubleshooting Windows 7, Windows 10, MS Office, Outlook Mid-Level Desktop Technician must possess good verbal and written communication skills, with a high focus on customer service. Mid-Level Desktop Technician must possess ability to provide solutions to user problems to ensure user satisfaction and productivity. Mid-Level Desktop Technician has advanced understanding of service delivery framework. Benefits 15 days PTO 7 paid holidays Comprehensive Benefits Package