GridIron IT is seeking a Cleared Avaya Technician in Bethesda, MD. Applicant must hold a minimum of an Active Secret Clearance Maintains Avaya CM Unified Communications Hybrid PBX systems in operational condition with support of OM Program Team. Responsible for day-to-day system monitoring, troubleshooting, movesaddschangesdeletions. Responsible for support during emergencies or outages at direction of the PM. Oversees the day-to-day health of the enterprise Avaya infrastructure, with a focus on assuring stability, capacity and organizational productivity. Addresses and resolves complex technical problems relating to the installation, upgrade, and daily operation of VoIP system and distributed voice network infrastructure. Supports Avaya voice engineering initiatives for all project-related and ongoing operations support for voice communications services. Interface daily with ITD DataNetwork team and ITD Project Managers. Review customer requirements and develops engineering implementation plans for all project-related initiatives. Implements and troubleshoots enterprise UC voice-related solutionsincidentssystem outages. Analyze system logs and identify potential issues with telecommunication systems. Recommends and integrates telecommunication Voice, and UC technologies. Monitors the Telecommunication Network infrastructure and support reporting tools for proactive management to minimize outages to phone systems. Monitors, review, recommend, test, and implement new software revisionfeature setspatch evaluation and periodic system refresh Responds to escalated incidents and service requests from ITD federal teams. Coordinates planned maintenance activities, coordinatesfacilitates plannedunplanned service outages, and ongoing project-related support activities Promptly responds to all criticalhigh and or VIP incidents or service requests and resolves within required SLA s andor scheduled timeframes. Monitors REMEDY ticket queues to ensure customer tickets and service requests are promptly addressed. Communicates all plannedunplanned service outages to Program Manager (PM), and managementleads supporting the ITD Operations Center. Qualifications Bachelor s degree in Computer Science, Information Systems, Engineering, or other related discipline. Equivalent experience can be substituted for a degree. 7+ years of experience supporting similar systems Experience supporting an enterprise network, including Avaya CMM voice messaging, Avaya SystemSession Manager, implementation of QoS for H.323 andor Session Initiation Protocol (SIP) technology Accomplished in administering, troubleshooting, and supporting G-450 gateways. Highly productive in completing daily workload for MAC orders and trouble-tickets. Knowledgeable with Avaya Site Administration for effective troubleshooting of stations, trunks, Uniform Dial Plan (UDP), Automatic Route Selection (ARS) and Automatic Call Distribution (ACD). Knowledgeable of voicedata cable infrastructure, termination of 110, 66, and legacy wiring components. Working knowledge and experience with general voice communications systems. Excellent verbal and written communication, interpersonal and customer service skills. Ability to prioritize and balance multiple tasks. Must be able to support on-calloutage needs. Must support user support calls, entermodify tickets, resolve trouble tickets and requests Must be able to walk sizeable campus to support user base and lift at least 40 lbs Security+ certification is required. DOD Secret clearance is required.