Description Job Requisition Service Desk Technician- TOP SECRET REQUIRED Job Description Job Description The Global Security Services division at Leidos has an opening for a Service Desk Technician to work at one of our customer locations in Washington, DC. In this position, you will utilize your IT experience to provide one-on-one support to users of our customer s case management systems. Primary Responsibilities Service Desk Technicians shall operate the help desk phone system and service desk tracking system, answer incoming user calls or requests, log tickets and service requests, review incoming tickets and service requests, research and provide resolution to user problems, escalate tickets and requests to appropriate personnel, as well as monitor and report on service desk performance. Basic Qualifications Candidates must have previous experience in service desk operations must have the ability to execute a training program to become proficient in system use and interoperability must be capable of evaluating and providing resolution for user tickets independently, documenting resolution in the appropriate ticketing systems and communicating directly with users must have a minimum of two years of IT or customer support experience. Must have an active Top Secret Clearance. External Referral Bonus Ineligible Potential for Telework No Clearance Level Required Top Secret Travel No Scheduled Weekly Hours 40 Shift Rotating Requisition Category Professional Job Family Customer Support 2000 Intelligence Leidos is a Fortune 500 information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately 10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com httpwww.Leidos.com . Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here httpswww.leidos.comcareerspay-benefits . Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidosleidos.com mailtospam.leidosleidos.com . All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.