Supervisory IT Program Manager (APPSW)/Assistant Director, Development Services

Washington, D.C
Aug 23, 2019
Aug 30, 2019
IT, Program Manager
Full Time


This position is located in Criminal Division's Office of Administration, Information Technology Management (ITM) unit and serves as the Assistant Director, Development Services. The Assistant Director has responsibility for the management of internal and external software services, including custom application development, intranet support, SharePoint, software service providers, and all related cyber security functions.
Learn more about this agency


  • Managing large, multi-year, multi-million dollar enterprise wide custom development projects, commercial off the shelf software implementations, enterprise wide intranet projects, SharePoint development and governance, and development and intranet system upgrades and patching.
  • Serving as Contracting Officer's Representative on all software services related contracts interfacing with the contractor program managers to ensure performance, timing and cost of all deliverables and representing the day to day priorities of the Criminal Division.
  • Creating and managing a project dashboard, which outlines both the projects currently underway and those on the backlog, with their priority according to the overall business objectives.
  • Overseeing the initial planning stages for projects. Creating structured schedules and project plans based on the project goals, resources needed, potential risks, time to market and budget constraints.
  • Partnering with colleagues to assess how projects will affect workload, impact the work of the unit, and identify dependencies and possible issues across teams.
  • Tracking deadlines, deliverables, resources, and timelines throughout the project process. Holding resources inside and outside of the organization accountable for their commitments.
  • Providing management and oversight to all cyber security efforts related to the platforms, software and data related to software services both internal and external.
  • Managing the maintenance and patching of the software services platforms to meet the time and performance standards set forth in internal policies.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to qualify for this position.
  • You must complete the online questionnaire and additional assessment(s).
  • You must undergo a pre-employment security investigation.
  • Selective Service Registration is required, as applicable.
  • You must meet all qualification requirements by the closing date of this announcement.
  • Direct Deposit: All federal employees are required to have federal salary payments made by direct deposit to a financial institution of their choosing.
  • This position has supervisory responsibilities. A one-year supervisory probationary period is required upon selection. This may be waived if you have already successfully completed the supervisory probationary period.
  • The Criminal Division participates in the Electronic Employment Eligibility Verification Program. E-Verify helps employers to confirm the employment eligibility of all newly hired employees. For more information, visit


To qualify for the GS-14: You must have at least one year of specialized experience at, or equivalent to, the GS-13 federal grade level. This experience must include duties such as: Leading IT project teams in advanced systems software or hardware development or implementation efforts; applying agile or agile-like project management principles to large scale, complex IT infrastructure projects; and developing project plans to ensure the successful acquisition, installation, and upgrade of IT application requirements..

In addition to specialized experience, applicants must also demonstrate proficiency in the following four competencies:
  • Attention to Detail - creates and reports on metrics and key performance indicators for executive reporting.
  • Customer Service - works with IT managers to assess needs, provide expert technical information, and collaborate of solutions.
  • Oral Communication - provides project briefing to senior management officials and persuades officials to accept recommendations.
  • Problem Solving - utilizes project management principles, proposes solutions to complex issues related to resources, project scope, and customer requirements.
  • Selective Placement Factor:
    To be found fully qualified for this position, applicants must have one of the following certificates:
    • Project Management Professional (PMP)
    • Project Management Institute Agile Certified Practitioner (PMI-ACP)
    • Professional Scrum Master Certification Level 1 (
    • Certified Scrum Professional (CSP) - Scrum Alliance
    • Certified Scrum Professional Scrum Master (CSP- SM) - Scrum Alliance
    Certifications must be current (unexpired). Applicants must submit a copy of their certificate as part of their application. Those who do not submit a copy prior to the closing date will be determined not to be qualified for the position and will not receive further consideration.

    Selective Placement Factor:
    To qualify for this position, applicants must be proficient in (English) writing. An applicant's proficiency in (English) writing will be assessed through an online (USA Hire) writing assessment. Applicants who do not display a minimum level of proficiency on the USA Hire Writing Assessment will be ineligible for further consideration.

    Additional selections may be made from this vacancy announcement to fill vacancies that occur subsequent to this announcement. Additional selections may be made for positions with similar qualifications and competencies required.


    There is no education requirement for this position.

    Additional information

    The Interagency Career Transition Assistance Program (ICTAP) provides eligible displaced federal competitive service employees with selection priority over candidates from other agencies for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority over other applicants who are not employees of the Department of Justice if: 1) this vacancy is within your ICTAP eligibility, 2) you apply under the instruction in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility can be found at .

    The Career Transition Assistance Plan (CTAP) provides eligible displaced competitive service employees in the DOJ with selection priority over other candidates for competitive service vacancies. If your DOJ component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility can be found at .

    USA Hire Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and the Americans with Disabilities Act of 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: .

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application will be evaluated and rated under DOJ's category rating and selection procedures. In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

    Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Names of all candidates in the best qualified category will be sent to the hiring official for employment consideration. Candidates within the best qualified category who are eligible for veterans' preference will receive selection priority over non-veteran preference eligibles.

    You will be assessed on the following KSAs/Competencies:
  • Conflict Management
  • Problem Solving
  • Accountability
  • IT Program Management
  • Requirements Analysis
  • Stakeholder Management
  • Veterans' Preference : If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume. In order to verify your veterans' preference entitlement, please submit a copy of the Member 4 Copy of your DD-214 (Certificate of Release or Discharge from active Duty); official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions. In addition, if you are a disabled veteran, a Purple Heart recipient, widow/widower of a veteran, the spouse of a disabled veteran, or the parent of a disabled or deceased veteran, you must submit a Standard Form (SF) 15, Application for 10-Point Veterans' Preference, and the other required documentation identified on the reverse side of the SF-15 to support your preference claim. Although veterans' preference points are not assigned under the category rating procedures described above, veterans' preference eligibles are listed ahead of non veterans within each category for which they are qualified. In addition, qualified veterans with a compensable service connected disability of 10% or more are placed in the highest quality category (i.e. Best Qualified) .

    Background checks and security clearance

    Security clearance

    Drug test required

    Required Documents

    You are strongly encouraged to convert your resume to an Adobe PDF file prior to submitting your application, especially if you are submitting using a Mac system. Resumes not pre-converted to a PDF file will undergo conversion by the system. This conversion process may cause some formatting changes to your resume, including line and page break errors. To ensure your submitted resume does not display with formatting issues, please submit your resume as a PDF. This error does not affect USAjobs resumes.

    To apply for this position, you must provide a complete application package which includes:
  • Resume (cover letter is optional) - Applicants will be evaluated based on a comparison of the position requirements against the quality and extent of experience or related education as reflected in their resume. Applicants are encouraged to ensure work experiences clearly show the possession of knowledge of the subject matter pertinent to the position and the technical skills to successfully perform the duties of the position. Your resume must include the following information for each job listed: month and year, start/end dates (e.g. June 2007 to April 2008), and full-time or part-time status (include hours worked per week).
  • USA Hire Reasonable Accommodations Requests - If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here .
  • Documentation of Eligibility for Special Hiring Authorities (if applicable) to prove appointment eligibility. Examples include: Schedule A disability letter, Peace Corps volunteer letter, military spouse hiring authority documentation, etc.
  • Current or Former Political Appointees (if applicable) - Please note on your resume and attach an SF-50. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office.
  • Schedule A Documentation (if applicable) - The Criminal Division welcomes and encourages applications from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department. The Criminal Division also encourages eligible Schedule A applicants to submit their resumes directly to the Criminal Division disability POC, Megan Keate at .
  • Veterans' Preference Documentation (if applicable):
    • If you are a discharged, non-disabled veteran, you must submit a copy of your DD-214 showing character discharge (Member 4 Copy), or other documentation of service and separation under honorable conditions. If you do not have your DD-214, you may request it after discharge from the National Archives at .
    • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, and 6) dated within 120 days of your separation.
    • If you are a disabled veteran, Purple Heart recipient, or parent or spouse of a disabled or deceased veteran, you must submit a completed SF-15 ( ) and all additional proof required by the SF-15, as applicable, if you do not have your Department of Veterans Affairs letter establishing proof of disability, you may request it at or call 1-800-827-1000 .

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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