Duties

Summary

The Office of Protection Services (AOP) ensures the safety and security of employees, visitors and the objects entrusted to the Gallery, while allowing for the appropriate level of public access to Gallery resources. The purpose of the position is to assist Gallery visitors and staff by offering exceptional customer service and treating all staff and visitors in a respectful, courteous, tactful and professional manner in line with the Gallery's Standards of Excellence.

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Responsibilities

The incumbent will:

• Greet groups and individual visitors as they enter Gallery property.
• Remain available to assist and guide visitors.
• Assist visitors with questions or special needs.
• Keep abreast of the calendar of events, films and tours in order to serve visitors with questions.
• Check coats and other personal items in checkrooms.
• Rotate to relieve other aides in their duties.
• Inform visitors of policies involving backpacks, flash photography and checking restricted items.
• Enforce and communicate the visitor policy in designated parts of the Gallery.

Travel Required

Not required

Supervisory status
No

Promotion Potential
04

Requirements

Conditions of Employment

• U.S. citizens entitled to veterans preference
• Candidate must be available no more than 120 days after selection.
• OF-306 must be completed http://www.opm.gov/forms/pdf_fill/of0306.pdf

The position requires standing for extended periods of time, up to 2½ hours without a break, both inside the Gallery and outside in the Sculpture Garden. Incumbent will be required to ascend and descend stairs. Lifting of visitor bags or packages that may weigh up to 20 lbs. may be required. Incumbent will screen large items and/or luggage by using an X-Ray machine. Position requires wearing of a radio earpiece and carrying a portable radio, for up to an entire shift.

Qualifications

Candidates must meet the Qualification Standards Handbook requirements for GS-1016-4. This requires 1 year of specialized experience equivalent to the GS-4 level in the Federal service. Specialized experience is experience serving as a security officer responsible for protecting property, enforcing law and order, preserving the peace, preventing crime, and detecting and investigating violations of the law within and on the perimeters of the organization.

Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates.

Ability to provide assistance to visitors, the general public and staff within buildings and facilities.

Skill in oral communication with a wide variety of individuals, to provide directions and general information.

"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures.

CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.

You must meet all qualifications and eligibility requirements by the closing date of this announcement.

Education

Additional information

CANDIDATES MUST HAVE A SATISFACTORY SUITABILITY DETERMINATION BASED ON A BACKGROUND INVESTIGATION CONDUCTED BY THE NATIONAL GALLERY OF ART'S OFFICE OF PROTECTION SERVICES IN ORDER TO BE ELIGIBLE FOR SELECTION FOR THIS POSITION.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The National Gallery of Art uses an application tracking system to evaluate the responses you provide in the applicant assessment questionnaire to determine if you meet the minimum qualification requirements of this position. Then, the HR Office and/or Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to determine if your qualifications meet the criteria for referral to the selecting official.

We will also verify whether you are eligible for merit promotion by reviewing your previous Federal employment to ensure you meet Time-in-Grade requirements. If you are eligible to apply to Merit Promotion announcements based on Veteran or other non-competitive statuses, we will verify your supporting documentation prior to referral.

If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your evaluation rating may be adjusted accordingly.
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Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

1. OF-306 Declaration of Federal Employment http://www.opm.gov/forms/pdf_fill/of0306.pdf
2. DD214 - Member Copy 4 is required to confirm a candidate's entitlement to veteran's preference.
3. SF-15 "Application for 10-Point Veterans Preference" & supporting documentation required only if claiming 10-point veteran's preference. An official statement, dated 1991 or later, from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying that the veteran has a service-connected disability of 10% or more is required.
4. ICTAP entitlement documentation (only if claiming it). Individuals who have special priority selection rights under the ICTAP must at least meet the requirements of the pre-determined "Well Qualified" quality category to receive consideration. ICTAP candidates MUST submit: a copy of the agency reduction-in-force notice, a copy of their most recent annual performance rating, and a copy of their most recent SF-50 "Notice of Personnel Action" noting current or last position held, grade level, and the duty location.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.