Information Technology Specialist (Service Delivery)

Washington, D.C
Aug 23, 2019
Aug 28, 2019
Full Time


This position is located in the Office of Internet Technology, Department of the Chief Operating Officer, in Washington, DC.
Learn more about this agency


  • Defines and manages IT and/or cybersecurity related programs and/or projects, or other area of responsibility, to include strategic direction for program initiatives and activities, personnel, infrastructure, policy enforcement, emergency planning, IT and/or cybersecurity awareness, and/or other resources.
  • Provides oversight to ensure program/project work is adhered to the larger strategic view developed by senior management at CNCS and serves as the point of contact for elevating unexpected issues that may arise to senior leadership.
  • Responsible for program/project resources, allocation plans, workforce development plans, budget forecasts, initiatives, and policies.
  • Manages one or more large IT program(s) to provide products and/or services. Coordinates, communicates and integrates IT projects and program activities. Ensure that the work effort achieves the outcome as specified within the IT business strategies.
  • Work encompasses the decision-making and negotiation responsibilities involved in executing the program efforts.
  • Ensure the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
  • Conduct systems security evaluations, audits, and reviews; participate in network and systems design to ensure implementation of appropriate systems security policies.
  • Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of all IT services; participate in defining IT security requirements.
  • Identify need for changes based on new security technologies or threats; review proposed new systems, networks, and software designs for potential security risks;
  • formulate agency-level IT security program initiatives in response to critical IT security issues; develop long-range plans for IT security systems that anticipate, identify, evaluate, mitigate, and minimize risks associated with IT systems vulnerabilities.
  • Consult with customers to evaluate functional requirements; and coordinate with systems architects and developers, as needed, to provide oversight in the development of design solutions.
  • Define project scope and objectives based on customer requirements; and develop and document requirements, capabilities, and constraints for design procedures and processes.
  • Communicate the value of IT security throughout all levels of the organization's stakeholders. Collaborate with organizational managers to support organizational objectives; and identify IT security program implications of new technologies or technology upgrades.
  • Research current technology to understand capabilities of required system or network; research and evaluate all available technologies and standards to meet customer requirements. Design and develop new tools/technologies; identify functional and security related features to find opportunities for new capability development to exploit or mitigate cyberspace vulnerabilities.
  • Identifies customers' information systems requirements; analyzes information systems requirements or environment.
  • Designs or conducts analytical studies, cost-benefit analyses, or other research; and identifies standards or requirements for infrastructure configuration or change management.
  • Plans, installs, configures, tests, implements, and manages the systems environment. Analyzes design constraints, trade-offs, and detailed system and security designs to identify necessary lifecycle support; and design and develop secure interface specifications between interconnected systems. Design, develop, integrate, and update system security measures (including policies and requirements) that provide confidentiality, integrity, availability, authentication, and non-repudiation; and develop architectures or system components consistent with technical specifications.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a United States Citizen
  • Must be telework ready
  • A background investigation may be required


Applicants must have one year of specialized experience comparable in scope and responsibility to at least the low/mid-range of the NY-03 pay band, which would be at or equivalent to, the GS-12 level in the Federal Service. Specialized experience is that which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience includes: Work that involves ensuring the confidentiality, integrity and availability of systems, networks and data through planning, analysis, development, implementation, maintenance and enhancement of information systems security programs.The incumbent is also responsible for implementing the programs necessary to align CNCS's Information Technology personnel, resources and assets including all systems and infrastructure to support Department-wide missions and activities.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills can provide valuable training and experience that translates directly to paid employment. You will receive credit for qualifying experience, including volunteer experience.

Such experience must be clearly documented in the applicant's resume.


Additional information

Special Employment Consideration: Persons with disabilities, disabled veterans who have a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the Armed Forces, VISTA volunteers, some Peace Corps employees and returning Peace Corps volunteers are examples of individuals who are potentially eligible for noncompetitive appointment. If you are eligible and would like to be considered for one of these noncompetitive appointments, applicable documentation that supports your eligibility must be submitted with your application package.

Ethics Requirement: Our Agency is committed to the highest ethical standards and, as an employee you will be covered by the criminal conflict of interest statutes (18 U.S.C. 201-209) and the Standards of Ethical Conduct for Employees of the Executive Branch (5 C.F.R. part 2635). Additionally, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) or Public Financial Disclosure Report (OGE Form 278e) within 30 days of your appointment date and on an annual basis thereafter.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:
  • Oral Communication and Written Communication
  • Problem Solving
  • Service Delivery
  • Technical Competence

Important Note: Your resume must support your answers to the job specific questions. High self-assessment on the Occupational Questionnaire that is not supported by the information in your resume or supporting documents can/will result in elimination from further consideration. If you do not answer all of the job specific questions you will not be considered. Incomplete applications (resume and required supporting documents) will be considered ineligible.

Qualified applicants will be placed in one of the following three categories:

1 - Qualified Category - Meets the minimum qualification requirements as described in the Qualifications section of this announcement.
2 - Well Qualified Category - Meets the minimum qualification requirements and demonstrates proficiency based on the answers to the job specific questions.
3 - Best Qualified Category - Meets the minimum qualification requirements and demonstrates high level proficiency based on the answers to the job specific questions.

NOTE: Status candidates will be considered under the provisions of the Corporation's Human Resources system which allows for:
1) Non-competitive referral of lateral candidates; and
2) The separation of status and non-status applicants for referral purposes.

Status candidates will be referred on one selection list only, i.e., either merit promotion or non-competitive. Nonstatus candidates who are eligible for Noncompetitive referral, e.g. Peace Corps, VRA, etc., will be referred under Noncompetitive procedures only. For Noncompetitive categories, See "Special Employment Consideration" below under "Other Information."

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process

Required Documents

  • Resume showing relevant experience (cover letter optional);
  • Unofficial transcript (if qualifying based on education);
  • Documentation supporting eligibility for Non-Competitive appointment, e.g., Schedule A (severely disabled), eligible veterans (VRA or 30-percent or more disabled), VISTA, Peace Corps, etc., if applicable

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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