District Operations Liaison NF5

Quantico, Virginia
Aug 23, 2019
Aug 28, 2019
Full Time


Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
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Serves as the District Operations Liaison for the Field Operations Branch, Business Operations Directorate, NAF Business and Support Services Division (MR), Manpower and Reserve Affairs Department, Headquarters Marine Corps. Reports to the District Operations Leader. Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and create a positive atmosphere and culture within Business Operations.

Coordinates with store leadership to ensure delivery of a Dress Blue Experience. Drives the implementation of corporate programs by motivating and supporting the store leadership teams within the district in Marine Corps Exchange (MCX) big-box and Marine Mart environments to develop and implement action plans that meet key operational objectives. Plans, identifies, communicates and delegates key responsibilities and practices to store leadership team to ensure smooth flow of operations within the district. Reviews store environments and key business indicators within the district to identify problems, concerns and opportunities for improvement in order to partner with the store leadership team to take action and achieve operational goals. Manages through critical organizational change to keep district operating to standard while inspiring a change-ready environment and building the change agility of our MCX businesses and associates.

Drives weekly and monthly sales goals within the district, in conjunction with installation management. Drives corporate sales programs and promotions within the district. Communicates sales and in-stock opportunities to MCX corporate headquarters. Supports the execution of scheduled merchandise resets and planograms by walking the floor with store leadership regarding visual merchandising decisions and brand presentation standards.

Partners with district store leadership in developing implementation plans to support execution of corporate initiatives to achieve both operational excellence and business results. Partners with and follows up with store leadership teams to ensure accountability to execution of plans. Responsible for transformational communication, documentation and performance metrics. Ensures leader-level staff development and talent acquisition to achieve and maintain district operational requirements. Utilizes business-based tools to identify and prioritize communications and filters communications to the store leadership teams within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level. Collaborates with other District Operations Liaisons to build best practices, alignment and standard district operations.

Utilizes management information tools, business analytics, metrics and corporate business information system to analyze financial reports to identify and address trends and issues in district performance; develops action plans with store leadership to correct deficiencies. Ensures total store compliance with corporate policies and brand standards, and communicates these policies to all employees in a developmental, associate-centric manner. Monitors district-wide MCX logistics processes ensuring effective operations while developing store-level accountability and process management. Builds internal decision-making capability and confidence among store leadership teams using information-based statistics, rationale, ownership and accountability.

Promotes training and development throughout the district and supports the implementation and integration of the MCX corporate training & career development program at the store level. Participates in all corporate-led training programs and works with Store Leaders within the district to set training goals and manage training compliance and learning transfer. Facilitates instructor-led training modules to small groups of employees within the district based on business need and in consultation with the Headquarters Operations Training Manager.

Required regular travel to each store location within the district completing store reviews on a regularly scheduled basis as well as coaching and developing leadership teams within the defined store structure.

Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs may be required.

Travel Required

25% or less - Varies

Supervisory status

Promotion Potential


Conditions of Employment

  • See Duties and Qualifications



BACHELOR'S DEGREE from an accredited college or university in business management or a related field appropriate to the work of the position and THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills and abilities equivalent to that gained in the above. Leadership experience in the retail field is required. Knowledge of operational and sales budgets. Must have a strong operational background and possess a demonstrated ability to lead and direct a large, diverse workforce. Ability to partner and coach store teams in multiple stores independently. Knowledge of big-box and convenience store retail operations. Knowledge of organization and planning skills, change leadership skills, customer-centric operational skills, supervisory and team-building skills. Ability to build relationships and align partnerships with varying constituencies across the organization. Ability to communicate clearly and concisely, both orally and in writing. Knowledge of business process controls and system development. Represents the organization in command level conferences or with contractors or other federal officials. Must possess and maintain a valid driver's license.


Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.



How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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