Supervisory IT Specialist

Washington, D.C
Aug 23, 2019
Aug 29, 2019
Full Time


This position is located with Bureau of Indian Affairs, Division of Information Operations in Washington, District of Columbia.
The incumbent serves as the Region's Senior IT Field Support Manager (FSM) expert providing advice, managing technical and non-technical aspects of the field support sites related to customer support operations.
The ideal candidate will have a combination of information technology knowledge and leadership abilities.

Learn more about this agency


  • Maintain the operational management of a regional help desk to include printer and workstation configuration, problem resolution, software distribution, call logging/tracking, asset management, software discovery, and configuration management.
  • Translate organizational goals and objectives into work assignments for IT team personnel.
  • Compile facts, draft and review reports, and prepare final written documents. Summarize technical events in plain non-technical language for general understanding considering the audience. Draft memoranda and other agency documentation.
  • Present briefings to executives. Convey information in a clear and concise manner. Train subordinates.
  • Exercise significant program responsibilities in working with management, other work team leads, and the executive level of the DIO and ACIO, contractors, vendors and other Federal entities.
  • Develop, direct and evaluate current and long-range needs for technical and business integration requirements for customers and program
  • Serve as the region's IT Field Support Manager (FSM), providing advice and technical assistance to the region, agencies field offices, schools and education line offices under the respective Bureaus' jurisdiction.

Travel Required

25% or less - You may be expected to travel for this position a maximum of 1-5 nights per month.

Supervisory status

Promotion Potential


Conditions of Employment

  • U.S. Citizenship Required
  • Indian Preference applies
  • You will be required to have federal payments made by Direct Deposit
  • You may be required to successfully complete a probationary/trial period
  • A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
  • If you are a male applicant born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
  • Incumbent is required to operate a government motor vehicle, must possess a valid driver's license, and have a safe driving record within the 3 year period immediately preceding submittal of GSA Form 3607.
  • In accordance with Agency policy, tele-work will be situational ONLY and with supervisory approval.
  • Incumbent will be required to work from the Reston, VA office on a weekly basis.


To qualify for this position you must meet the Basic Requirement and the Specialized experience below.
Basic Requirement
You must have IT-related experience demonstrating each of the four competencies: 1) Attention to Detail -thorough when performing work and conscientious about attending to detail; 2) Customer Service - worked with IT internal and external customers assessing their needs, and resolving their problems; 3) Oral Communication - making clear and convincing oral presentations; listening to others, and responding appropriately; 4) Problem Solving - analyzing IT complex problems; determining accuracy and relevance of information; utilizing sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience
To qualify for the GS-13 you must have one year of specialized experience at the GS-12 grade level in the Federal service or equivalent 1) managing, directing, supervising, or leading teams/groups of information technology individuals; 2) advising lower level technicians on installing, configuring, and providing peripheral device support utilizing Microsoft Windows operating systems; 3) presenting oral and written reports to senior management officials on IT issues; AND 4) providing technical assistance to desktop support staff

All qualification requirements must be met by the closing date of this announcement.

Merit Promotion candidates must also meet time-in-grade requirements by the announcement closing date.


This job does not have an education qualification requirement.

Additional information

All new hires earn the beginning salary of their pay grade (Step 1). See 2019 Salary Tables and select the pay chart for Washington, District of Columbia. If no specific chart is listed for this geographic location, see the "rest of U.S." chart.

This is a supervisory position. Under provision of the Civil Service Reform Act, first-time supervisors are required to serve a one year supervisory probationary period before their appointment becomes final. Those who do not satisfactorily complete this probationary period will be returned to positions of no lower grade and pay than those they occupied before assuming their supervisory assignment.

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: .

Under the Land Management Workforce Flexibility Act (LMWFA) two groups of individuals are eligible to apply under this announcement: current and/or former employees serving or who have served under time-limited competitive appointments at land management agencies. Land Management Agencies include: Bureau of Indian Affairs, Bureau of Land Management, Bureau of Reclamation, U.S. Fish and Wildlife Service, National Park Service, and U.S. Forest Service.
  • Current appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; AND 3) must have performed at an acceptable level during each period of service.
  • Former appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; 3) must have separated for reasons other than misconduct or performance; AND 4) must have performed at an acceptable level through the service period.

Certain candidates may be eligible to apply under a special hiring authority including those for disabled individuals, Peace Corps employees, Foreign Service employees, veterans, etc. For more information, visit the following OPM websites: USAJOBS Information Center: ; Vets Info Guide: .

Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government, and are required to submit a copy of the applicable Notification of Personnel Action (SF-50) regarding the VSIP. Most individuals who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package will be evaluated against the minimum qualification requirements specified above. In order to qualify, your resume must specifically describe your work history and the duties you performed in each position. Your resume will be evaluated after the closing date of 08/28/2019 to determine whether you meet the minimum qualification requirements for this position. Qualified candidates will then be rated as best qualified, well qualified, or qualified depending on their possession of the knowledge, skills, abilities, competencies and experience requirements as demonstrated by your responses to the assessment questions. Competencies measured include:
  • Leadership
  • Operations Support
  • Oral Communication
  • Planning and Evaluating
  • Technical Competence
  • Writing

We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If the information in your resume does not support your responses to the assessment questions, your score may be adjusted to more accurately reflect your qualifications.

Qualified Indian preference candidates will be referred to the hiring manager in order of veterans' preference.

You may preview the assessment questions here in the . Additional selections may be made from this announcement if identical vacancies occur in the same location within 90 days from the closing date.

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Moderate Risk (MR)

Trust determination process

Required Documents

The following documents are required for this position:
  • Resume which details work experience including dates worked (mm/yy-mm/yy), position title, Grade (if federal service), and hours worked per week.
  • On-line Assessment Questionnaire
  • Most recent SF-50 (if applying under merit promotion. Be sure your SF-50 displays your tenure in box 24, your position in box 34, and that the SF-50 is not an award)
  • Veteran's documentation - (if applicable) VA letter on VA letterhead stating your overall combined rating, SF-15, DD-214 (copy 4) reflecting an honorable discharge and dates of active duty military service.
  • Special Appointing Authority documentation (if applying under a special hiring authority)
  • BIA Form 4432 (if claiming Indian preference)
  • Performance Appraisal (if applying under the Land Management Flexibility Act)
If you are applying as a VEOA candidate, you must submit a copy of your DD-214 and your letter from the VA reflecting an honorable discharge and that you either completed three years of active duty service or are a preference eligible. For more information see: .

If you are unable to apply online, require reasonable accommodation in the application process if you are an applicant with a disability, or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

ALL DOCUMENTS MUST BE RECEIVED BY 11:59 PM Eastern Time ON THE CLOSING DATE OF THIS ANNOUNCEMENT. If your application package is incomplete in any way, you will not be considered for this position, and requests for extensions will not be granted. Please double check your application package before you submit it.


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