Director, Operations Policy and Support

Washington, D.C
Aug 23, 2019
Aug 31, 2019
Executive, Director
Full Time


WHAT DOES THE DIRECTOR, OPERATIONS POLICY AND SUPPORT DO? Provides executive leadership and direction in all matters relating to national Criminal Investigation (CI) activities and programs which are under Operations Policy and Support. The incumbent is responsible for managing six directors with various program responsibilities, which significantly impact the national IRS compliance strategy.

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The Director, Operations Policy and Support, develops, implements, evaluates, manages, and directs enforcement, investigative, and other activities relating to IRS tax and money laundering investigations and ensures the highest quality compliance program and equity in enforcement. The activity involves far-reaching compliance issues, affecting millions of taxpayers and large areas of the economy.
  • Plans, develops, implements, monitors, and evaluates all criminal investigation programs under Operations Policy and Support.
  • Manages all human, physical, information technology, and financial resources assigned to his/her respective office.
  • As a member of the CI leadership team, assists in strategic planning and is responsible for implementation of the strategic plan as it relates to Operations Policy and Support.
  • Formulates policy and provides guidance and oversight to the field on the program areas of Forensics, Global Financial Crimes, Narcotics and Counterterrorism, Security and Technical Operations, Special Investigative Techniques, and Warrants and Forfeiture.
  • Coordinates Criminal Investigation activities with other top level IRS and law enforcement executives (foreign and domestic) to address crosscutting issues and ensure consistency of approach.
  • Serves as main point of contact for Law Enforcement Agencies, Department of Justice, Office of National Drug Control Policy (ONDCP), and Treasury Department on nationwide operational issues. Serves as the CI representative at International plenary meetings.
  • Provides oversight for certain sensitive investigative techniques and sensitive investigations, and conducts periodic reviews on undercover operations and asset forfeitures.
  • As required, protects Service employees and property during civil and other disturbances and performs other protective assignments as requested.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

Travel Required

Occasional travel - Periodic travel may be required.

Supervisory status

Promotion Potential


Conditions of Employment

  • Please refer to "Conditions of Employment."
  • Please click "Print Preview" to review the announcement before applying.


1) Leading Change - Ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Ability to establish an organizational vision and to implement it in a continuously changing environment.

Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking and Vision

2) Leading People - Ability to lead people toward meeting the organization's vision, mission and goals. Ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

Conflict Management, Leveraging Diversity, Developing Others and Team Building

3) Results Driven - Ability to meet organizational goals and customer expectations. Ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving and Technical Credibility

4) Business Acumen - Ability to manage human, financial, and information resources strategically.

Financial Management, Human Capital Management and Technology Management

5) Building Coalitions - Ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve goals.

Partnering, Political Savvy and Influencing/Negotiating

In addition to the ECQs, please ensure that your resume includes experience that reflects your capability in the following technical competencies:


1) Knowledge of pertinent statutes, regulations, policies, and guidelines related to criminal tax investigations, including the Code of Federal Regulations and case law relative to income taxation, money laundering, other currency crimes, and limitations of the Service's investigative authority.

2) Knowledge of Federal Rules of Criminal Procedures, Federal Sentencing Guidelines, and Federal guidelines on the conduct of criminal tax investigations.

3) Knowledge of criminal investigative techniques, such as protective surveys and assignments, surveillance and undercover work.


To be minimally qualified for this position you must provide evidence of progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under Executive Core Qualifications and Technical Competencies as defined below. Typically, experience of this nature will have been gained at or above the GS-15 level in the federal government or equivalent level leadership experience with the state or local government, private sector, or non-government organization. At this level, you would have typically been responsible for planning, directing, and evaluating work that included managing and/or supervising other managers. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must demonstrate in your application significant achievements, increasing levels of responsibility as a manager, and a solid record of successful professional performance.

You must meet the following requirements by the closing date of this announcement.


Applicants for all Criminal Investigation 1811 positions must meet all GS-1811 Criminal Investigation Qualification Standards, including Medical Requirements, please see . Applicants failing to meet the medical requirements at the time of their initial medical examination and drug test will be considered ineligible for the position.

In addition to the above, to be qualified for this specific position, your experience must be sufficient to demonstrate: Knowledge of pertinent statutes, regulations, policies, and guidelines related to criminal tax investigations, including the Code of Federal Regulations, Federal Rules of Criminal Procedures, Federal Sentencing Guidelines, and case law relative to income taxation, money laundering, other currency crimes, and limitations of the Service's investigative authority. Knowledge of criminal investigative techniques, such as protective surveys and assignments, surveillance and undercover work.


Additional information

If selected for this position, you will be required to:
  • Complete a one-year probationary period (unless already completed).
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
  • Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (; one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury.
  • Undergo a pre-employment federal income tax verification. Federal law requires verification of identity and employment eligibility of all persons hired to work in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification). IRS will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization. If it cannot be confirmed that you are authorized to work, we will provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.
  • Salary for Senior Executive Service jobs will vary depending on qualifications.
  • File a Confidential Financial Disclosure Report within 30 days of appointment and with an annual review.
  • Veterans' preference does not apply to positions in the Senior Executive Service.
  • Moving expenses are authorized.
  • A relocation incentive may be considered for this position.
  • Provisions of Public Law 93-950 and Public Law 100-238 allow the imposition of a maximum age for original appointments to a law enforcement officer position within the Federal government. The date immediately preceding your 37th birthday is the final date of entry. This age restriction does not apply to those who have previously served in a Federal civilian (not military) law enforcement position covered by Title 5 U.S.C. Section 8336 (c) provisions.
  • The applicant must be able to possess firearms under the terms of the Gun Control Act of 1968, as amended (18 U.S.C. 922 (G)(9).
  • In accordance with Executive Order 12564, applicants selected for this position are required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is drug-testing designated position subject to random testing for illegal drug use.
  • Applicants for this position must pass a pre-employment medical examination.
  • Existing IRS Special Agents will undergo a periodic medical examination to determine continued fitness for duty.
  • A mobility agreement is required for this position.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

  • Applicants meeting the minimum qualification requirements will be eligible for consideration in this process. Applicants will be rated based on the quality and extent of their leadership skills, technical experience and accomplishments, as described in their Executive Core Qualifications (ECQ) and Technical Competency (TC) narratives (defined above).

  • Applicants are required to submit separate narrative statements specifically addressing the Executive Core Qualifications (ECQs) and Technical Competencies (TCs). These narratives are mandatory for consideration in the process. The ECQs describe the leadership skills needed to succeed in the Senior Executive Service and are in addition to the specific technical competencies. To assess the executive potential of each candidate, applicants must demonstrate, with specific examples, how their experience is relevant to exercising leadership in each ECQ. A concise executive summary must show where and when the qualifications were obtained, the organizational setting in which the experience was acquired (e.g.; organizational size, level, and assigned fiscal resources) and a narrative discussion of the qualifications.

  • For noncompetitive consideration:
    a. Current or former Senior Executive applicants are not required to address the ECQs but it is MANDATORY to address the TCs for this position in narrative format and submit an SF-50 that documents your career appointment status in the SES.
    b. SES Candidate Development Program (SESCDP) applicants who have not been placed on a career Senior Executive appointment are not required to address the ECQs, but it is MANDATORY to address the TCs for this position in narrative format and also submit a copy of your OPM-QRB certification.

  • Applicants will be evaluated by a Senior Executive Panel and those determined best qualified may be referred to participate in a selection interview.
  • If selected, you must be certified by an OPM Qualifications Review Board (QRB), unless you are a current or former OPM certified SES executive. You must receive certification before you can be appointed to the position.

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    Background checks and security clearance

    Security clearance
    Top Secret

    Drug test required

    Required Documents

    You must submit:

    1) A resume.

    2) Separate narratives addressing both the Executive Core Qualifications (ECQs) and Technical Competencies (TCs) to be considered for this position. Narratives addressing the ECQs are limited to a total of ten (10) pages. Pages beyond the first ten (10) will not be considered in the process. Narratives addressing the Technical Competencies are limited to one and a half (1 1/2) pages per competency.

    Current or former Senior Executives and SES Candidate Development Program applicants with OPM-QRB certification) are not required to address the ECQs but it is MANDATORY to address the TCs.

    3) SF-50 (or personnel action to verify civil service)
    • Current Federal employees/SES Candidate Development Program (SESCDP) applicants must submit your most recent SF-50 (Notification of Personnel Action) that documents your current tenure, position title, series and grade level.
    • Current or former Senior Executive employees must submit an SF-50 that documents career appointment status in the SES

    4) SES Candidate Development Program (SESCDP) must submit a copy of your SESCDP OPM-QRB certification. This can be uploaded under the Cover Letter document type.

    Applicants who fail to submit ALL required documents WILL NOT receive consideration for this position. Application will result in an "Incomplete" rating.


    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) . We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions.

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    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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