Assistant Deputy Under Secretary for Field Operations Benefits Assistance Service

District of Columbia, D.C
Aug 23, 2019
Aug 24, 2019
Full Time


This position is in the Veterans Benefits Administration's Office of the Deputy Under Secretary for Field Operations (DUSOFO). The Assistant Deputy Under Secretary for Field Operations (ADUSFO), Benefits Assistance Service (BAS) serves as the focal point for administering department-wide, Veteran-centered outreach and services including VBA's contact center operations and numerous special emphasis programs. These functions are critical to the mission of the Department of Veterans Affairs (VA).
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  • The ADUSFO-BAS serves under the general administrative direction of the Deputy Under Secretary for Field Operations DUSFO and works closely with that leader to assure that policies, concepts, and general approach is implemented in support of VBA's benefits program and services. The ADUSFO-BAS has extensive authority, for planning, developing, and coordinating departmental programs and objectives. This individual can make independent decisions consistent with the broad grant of authority by the DUSFO. Final work projects are reviewed for soundness of judgment, adequacy of justification, and effectiveness of presentation, with heavy weight given to all matters of fact, interpretation, and judgment.
  • The ADUSFO-BAS is responsible for designing, implementing, and managing a complex portfolio of enterprise-level, customer-centric projects that simplify customers' interactions with VA and help Veterans understand and access benefits and services provided by VA (to include VBA, VHA, and NCA) and their local communities. The ADUSFO is rResponsible for the development of policy, procedures, training, and oversight of VBA's outreach and direct services for all VA benefit programs worldwide. The ADUSFO dDevelops, facilitates, and maintains multiple public and private strategic partnerships in support of VA's mission and improves the overall Veteran experience by extending the reach of services available for Veterans and their families in the U.S. and abroad. The ADUSFO is rResponsible for managing program activities; planning program strategies; monitoring performance; developing initiatives; managing and directing regional office employee training; and managing projects involving services and regional office activities.
  • The ADUSFO-BAS advises and makes recommendations to the DUSFO regarding needed changes in operational policy and procedures, and assists the DUSFO in preparation of analysis, reports, and presentation of these to VA and executive leadership up to and including the Secretary of Veterans Affairs.
  • The ADUSFO-BAS ensures regional office managers comply with VA policy directives, performs inspections as necessary, and follows up to ensure that corrective measures are taken. ADUSFO aAssures that field operations are conducted in the most economical and effective manner and that they conform to all applicable laws, regulations, established policies, standards and/or procedures.
  • The ADUSFO-BAS assists the DUSFO in preparation for briefings, speeches, congressional testimony, and high-level presentations regarding Veterans benefits programs. These presentations include both program oversight information and recommendations for new program initiatives.
  • The ADUSFO-BAS provides executive oversight in budget formulation and execution and ensures the integration of national Departmental goals and objectives. ADUSFO eEnsures successful collaboration between VBA, the Department, and the Office of Management and Budget in developing and reporting on VBA's performance measures and outcomes, and submission of VBA's budget. Additionally, the ADUSFO will also aid with actively supporting, promoting, and implementing VA/VBA policy as well as the direct executive oversight and evaluation of five district offices and 576 regional offices.
  • The ADUSFO-BAS also ensures timely and accurate processing of benefit claims for all business lines including: Compensation, Pension & Fiduciary, Vocational Rehabilitation & Employment, Loan Guaranty, and Support Services. VBA National Outreach: The ADUSFO-BAS Hhas overall responsibility for the Department to furnish guidance and direction to the field in carrying out VBA's outreach mission as articulated in Title 38 U.S. Code,. including Involves the nationwide dissemination of information and promotional awareness of Veterans benefits and services. The ADUSFO-BAS has Ooversight includes planning program strategies, developing initiatives, directing activities related to outreach programs, and oversight of client service activities. The incumbent ADUSFO-BAS analyzes and evaluates the effectiveness of outreach activities by monitoring established standards and goals, considers feedback from stakeholders/partners and clients, and determines the soundness of objectives that are created to achieve these goals.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • US citizenship is required.
  • One year probationary period required for initial SES appointment.
  • Males born after 12-31-59 must be registered for Selective Service.
  • Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position.
  • Successful completion of drug screening required.
  • Public Financial Disclosure Report (SF-278) is required.
  • May be subject to reassignment geographically or organizationally.


To meet the minimum qualifications, applicant must possess the following technical and executive core qualifications. These qualifications would typically be gained through progressively responsible management or executive level assignments such as director of a regional office, medical facility or program manager. An individual's total experience, education and volunteer work experience must demonstrate the ability to perform the duties of the position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

MANDATORY EXECUTIVE CORE QUALIFICATIONS (ECQs): All applicants must submit a written narrative response to the following ECQs. Your narrative must address each ECQ separately. Additional information on ECQs is available at: . Applicants are encouraged to follow the Challenge, Context, Action and Results model outlined in the guide. It is recommended that you draft your ECQs in a Word document and then upload into the system.

1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

4. Business Acumen: The ability to manage human, financial and information resources strategically.

5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

TECHNICAL QUALIFICATION (TQ)s: In addition, all applicants must submit a written narrative response to the following TQ(s). Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled managing a large public or private sector organization that administers complex, rules-based benefits or services, etc. It is recommended that you draft your TQ(s) in a word document and then upload into the system.

TQ1: An established writer with demonstrated experience in the development, implementation and oversight of programs and initiatives, policy standards, legislation and regulations of a large public or private sector program that administers complex benefits or services for a large group of beneficiaries or customers. Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.


This job does not have an education qualification requirement.

Additional information

Veteran Preference does not apply to the Senior Executive Service.: .

Drug Testing: All applicants tentatively selected for VA Senior Executive Service employment in any position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Step 1: ECQ qualifications

Step 2: Technical Qualification(s)

Step 3: VA Executive Resources Board

Step 4: Nominating Organization may conduct interviews

Step 5: Approval by the Selecting Official (may include additional screening)

Step 6: OPM Qualifications Review Board certification

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents

A complete application for this position includes the following items:

1. Resume not to exceed 5 pages;

2. Written narrative response to address each Technical Qualification(s) not to exceed 2 pages each; and

3. Written narrative responses to address each Executive Core Qualifications (ECQs) not to exceed 2 pages each for a total of 10 pages; or

4. Proof of non-competitive eligibility (if applicable). Proof consists of an SF-50 showing career status in the SES and/or proof of certification of your Executive Core Qualifications (ECQs) from the OPM administered Qualifications Review Board (QRB).

Non-Competitive Consideration: You are considered a non-competitive applicant if you are a current career Senior Executive, Qualifications Review Board (QRB) certified graduate of a Senior Executive (SES) Candidate Development Program (CDP) or an individual with SES reinstatement eligibility. You may be considered non-competitively for appointment to this position if you meet the mandatory technical qualifications requirements.

Non-competitive applicants do not need to submit ECQ narratives but you must clearly state your status in your resume and submit a written narrative response to the Technical Qualification (s); not more than 2 pages per each TQ with a font size no smaller than 12 points. Proof of non-competitive eligibility is required. The agency has the option of considering you non-competitively or including you in the competitive process.

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