Information Technology Technician II

Baltimore, Maryland
Aug 23, 2019
Aug 31, 2019
Full Time


We are looking for an IT superstar in making! This hands-on position will allow you to utilize your IT current skills while learning a myriad of new skills and applications. Come join us if you love technology, enjoy working with end-users, and want to grow in the IT field!

You will work with senior IT professionals to establish, maintain, and support physical and virtual end-user environments, mission critical business applications and databases, and standard processes and procedures.
Learn more about this agency


Key Requirements
  • Strong Technical, Communication, Analytical, and Problem Solving Skills.
  • IT Service Desk.
  • End-user Support.
  • Physical and Virtual Desktops.
  • Mobile Devices.
  • Asset Management.
Major Duties
  • Perform Level I and/or Level II IT Service Desk duties, including courtroom support.
  • Assist internal and external customers utilizing a variety of tools.
  • Create, maintain, and deploy "gold images" for physical and virtual desktops.
  • Track, patch, and maintain IT hardware and software assets.
  • Install, configure, and troubleshoot client-based and multi-tier applications.
  • Support a complex, distributed, multi-vendor environment, including mobile technologies.
  • Analyze, isolate, and solve system problems utilizing technical resources.
  • Maintain computer security resources and implement cybersecurity best practices.
  • Assist with network, server, and user account administration.
  • Administer the asset management program ensuring data integrity and accurate updates.
  • Prepare various documents and train users to work with computer systems and programs.

Travel Required

Occasional travel - Occasional travel between court divisions (Baltimore and Greenbelt, MD) is required.

Supervisory status

Promotion Potential


Conditions of Employment

Applicants must be United States citizens or lawful permanent residents actively seeking citizenship. As a condition of employment, the selected candidate must successfully complete a five-year background investigation with periodic updates every five years thereafter. Employment will be considered provisional pending the successful completion of the background investigation and a favorable suitability determination.


At least two years of hands-on Information Technology experience required for a CL 25, or a bachelor degree in Information Technology or a related field from an accredited institution. Promotion potential to CL 26 without further competition. At least three years of hands-on Information Technology experience required for a CL 26, or a bachelor degree in Information Technology or a related field from an accredited institution and one year of hands-on Information Technology experience. Promotion potential to CL 27 without further competition. At least four years of hands-on Information Technology experience required for a CL 27, or a bachelor degree in Information Technology or a related field from an accredited institution and two years of hands-on Information Technology experience. Solid knowledge of IT principles, with proven ability to execute. IT professional level knowledge of Microsoft Windows and Microsoft Office Suite. Critical thinking, attention to detail, analytical skills, and the ability to independently research and make recommendations. Ability to communicate effectively with team members and distill information for end-users. Excellent organizational skills with the ability to multi-task, prioritize, follow through, and meet deadlines in a fast-paced environment. Ability to adjust priorities quickly as circumstances dictate.


A bachelor degree in Information Technology or a related field from an accredited institution in lieu of two years of hands-on Information Technology experience.

Additional information

Judicial Branch employees are "at will" employees and are not subject to the employment regulations of competitive service. However, judiciary employees are entitled to benefits similar to those of other government employees including: paid annual and sick leave, ten paid holidays per year, health and life insurance, a flexible benefits program, participation in the Thrift Savings Plan (similar to a 401K plan, with employer matching) as well as participation in the Federal Employees Retirement System, flexible work schedule, and a professional environment. Salary will be based on experience and qualifications. Electronic Funds Transfer (EFT) for payroll deposit is required.

Interview travel expenses and relocation expenses will not be reimbursed. The court provides reasonable accommodations to applicants with disabilities. All employees are required to adhere to the "Code of Conduct for Judicial Employees," which is available for review upon request. The court reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, or to fill the position at any time, any of which actions may occur without any prior written or other notice.

Duties require working during non-business hours. Regular travel between court divisions is required. Physical effort may be involved in moving and lifting moderately heavy items and during installing or troubleshooting IT infrastructure equipment.


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Experience, interview, education, and references.

Background checks and security clearance

Security clearance

Drug test required

Required Documents

All interested persons must submit a single PDF containing:
  • Resume; and
  • Optional cover letter.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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