Division Director, Services Development and Operations Division

Rockville, Maryland
Aug 23, 2019
Aug 31, 2019
Executive, Director
Full Time


Organization Location: Office of the Chief Information Officer

Supervising Executive: David J. Nelson, Chief Information Officer

Area of Consideration: All Groups of Qualified Individuals Within the Civil Service

Salary: This is a Tier 3 (NRC Pay Group C) SES position.

Financial Disclosure: This position is subject to Public Financial Disclosure Reporting requirements and NRC prohibited securities ownership restrictions.

Learn more about this agency


The Director of the IT Services Development and Operations Division provides leadership and direction for the entire IT service lifecycle, from design through the development process to deployment, maintenance and decommissioning support. The division is responsible for delivery of agency wide or specialized systems and support services, and infrastructure and security related operations.

The Director is responsible for leading the day to day operations and strategic planning for IT asset management; the development, implementation, oversight, support, and coordination of enterprise and certain business solutions; data network; data center; Unified Communication infrastructure; and security operation center and security and incident response program.

Travel Required

Occasional travel - Occasional travel may be required

Supervisory status

Promotion Potential


Conditions of Employment

  • U.S. Citizenship Required
  • Background investigation leading to a security clearance is required for
  • This is a Drug Testing Position

You must meet the qualifications for this position by no later than 30 calendar days after the closing date of this announcement and before placement in the position.


You must have substantial supervisory or leadership experience which demonstrates the ability to successfully carry out the roles and responsibilities described above, typically evidenced by experience in progressively more responsible supervisory or leadership positions. To meet the minimum qualification requirements for this position, you must show that you possess the five Executive Core Qualifications (ECQs) and the Professional/Technical Qualifications (PTQs) listed below. Applicants who do not meet or do not demonstrate possession of the ECQs and PTQs in their application will be eliminated from further consideration. Abbreviated responses to the ECQs and PTQ's, such as "significant experience" or "see resume" do not provide enough information and will not be considered. ECQ's and PTQ's must be submitted in the space provided. You will not be considered for this position if you leave any of the ECQs or PTQ's unanswered.


Applicants must submit online written statements (narrative or bullet format acceptable) describing accomplishments that would satisfy the ECQs. You must address each ECQ separately and are required to respond to all ECQs. Note: Current career SES members, former career SES members eligible for reinstatement, and SES Candidate Development graduates (with Office of Personnel Management (OPM) Qualification Review Board (QRB) certification) are encouraged, but not required, to address the ECQs to be considered. Use the following approach to describe your accomplishments:

Challenge-Context-Action-Result (CCAR) Model

Use one to two examples of relevant experience for each ECQ. The number of examples is not as important as ensuring that your experience matches the ECQ criteria.

Challenge - Describe a specific problem or goal.

Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).

Action - Discuss the specific actions you took to address a challenge.

Result - Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.

Each accomplishment should be clear, concise, and emphasize your level of responsibilities,

the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented leadership words to describe your experience and accomplishments (e.g., Led the development and implementation of....) and quantify your experience wherever possible to demonstrate your accomplishments (e.g., number of employees supervised; size of budget managed; amount of money saved, etc.). Abbreviated responses to the ECQs, such as "significant experience" or "see resume" do not provide enough information and will not be considered. ECQ's must be submitted in the space provided. You will not be considered for this position if you leave any of the ECQs unanswered.

You must provide the names, email addresses, and telephone numbers of responsible individuals who can verify the information provided for each ECQ.

Additional information on the ECQs is available at http://www.opm.gov/ses/recruitment/ecq.asp . Example ECQ statements are available at http://www.opm.gov/ses/references/GuidetoSESQuals_2012.pdf .

Executive Core Qualifications:
  • ECQ 1 - Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Competencies: Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision
  • ECQ 2 - Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building
  • ECQ 3 - Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility
  • ECQ 4 - Business Acumen: The ability to manage human, financial, and information resources strategically. Competencies: Financial Management, Human Capital Management, Technology Management
  • ECQ 5 - Building Coalitions: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Competencies: Partnering, Political Savvy, Influencing/Negotiating


    All applicants must submit online written statements (narrative or bullet format acceptable) of accomplishments that would satisfy the following PTQs. You must address each PTQ separately. Abbreviated responses to the PTQs, such as "significant experience" or "see resume" do not provide enough information and will not be considered. PTQ's must be submitted in the space provided. You will not be considered for this position if you leave any of the PTQ's unanswered.

    PTQ 1 - Demonstrated experience in successfully managing and leading information technology (IT) and information management (IM) functions including: strategic planning, systems acquisition, hardware life cycle management, software development, network operations, data center administration, telecommunications, computer security, and content management systems and services.

    PTQ 2 - Demonstrated skill in team and consensus building; influencing public or private sector line executives to use IT as an enabler to improve mission performance; building partnerships among senior agency or corporate executives; and shaping and conveying a vision of how IT can add value while transforming or supporting program operations.

    PTQ 3- Broad knowledge of Federal IT and IM policy, regulations, and guidelines, including the Clinger Cohen Act, the Government Paperwork Reduction Act, Federal Information Technology Acquisition Reform Act, the Federal Information Security Management Act, the Privacy Act, and the Freedom of Information Act, e-government initiatives, and other Office of Management and Budget (OMB) and General Accounting Office (GAO) guidance, or other comparable private sector accountability requirements.


    PMP, CISSP, Networking, programming and other technical course work/certifications are desirable.

    Additional information

        • Occasional travel may be required
        • Expenses associated with interview and/or relocation may be paid
        • When NRC determines that, in the absence of such an incentive, it will be difficult to fill the position with a suitable candidate, NRC may offer a relocation incentive to a current Federal employee who is required to geographically move.
        • Veteran's Preference does not apply to SES
        • Salary for SES positions varies depending on qualifications and the responsibilities of the position
        • Selected candidate will be subject to a one-year probationary period in SES unless required probationary period has been served
        • This position is subject to Public Financial Disclosure Reporting requirements and NRC prohibited securities ownership restrictions. Selected candidate is required to file a "Public Financial Disclosure Report" (OGE Form 278) within 30 days after appointment
        • The NRC provides reasonable accommodation to applicants with disabilities where appropriate. If you need a reasonable accommodation for any part of the application or hiring process, please notify the Disability Program Coordinator at (301) 287-0712. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
        • Selected candidate will be required to complete a "Declaration of Federal Employment" (OF-306) prior to being appointed to determine their suitability for Federal employment and to authorize a background investigation. False statements or responses on your resume or questionnaire can jeopardize your employment opportunity and subject you to disciplinary action, including removal from Federal service.
        • A transferable security clearance from another agency or a background investigation leading to a clearance is required for all new hires. To begin work at the NRC without a security clearance, you must be granted a temporary waiver of the required clearance, referred to as a section 145(b) waiver under the Atomic Energy Act. To be eligible for a 145(b) waiver you need favorable education verification, and reference, credit, and criminal history checks. If a waiver is granted, the successful completion of a background investigation and favorable adjudication is required for continued employment. If you have resided outside the U.S. for an extended period of time, the agency may not be able to (1) grant the 145(b) waiver where the required investigation cannot be completed in a timely manner, or (2) achieve timely completion of the background investigation required for a security clearance.
        • The NRC is a zero tolerance agency with respect to illegal drug use. The individual selected for this position will be subject to pre-appointment drug testing unless currently in an NRC position subject to random drug testing AND will be subject to random drug testing upon appointment to the NRC.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    You will be evaluated on the quality and extent of your total accomplishments, experience, and education as they relate to the qualifications for this position. Your application will be evaluated by a rating/ranking panel, and highly qualified candidates may be invited to participate in an interview and undergo reference checks. The NRC Executive Resources Board (ERB) will review results and make recommendations to the selecting official and appointing authority.

    Unless you have been already certified by an OPM QRB in the past, your ECQs must be certified by a QRB before appointment can occur.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Q Access Authorization

    Drug test required

    Required Documents

  • Online resume and responses to eligibly questions, ECQ's and PTQ's/
  • A copy of a recent Standard Form 50 (SF-50), Notification of Personnel Action, or other documentation, that indicates Federal status, tenure, and grade
  • If you are currently serving under an SES career appointment, or are eligible for reinstatement to the SES based on a previous career appointment, please submit a copy of your SF-50 that documents your SES career appointment and/or eligibility for reinstatement
  • If you are a graduate of an OPM approved SES Candidate Development Program, please submit a copy of your OPM certification of eligibility

  • All supplemental documents may be submitted electronically and should be submitted before the closing date of this vacancy announcement. You have three choices for submitting your supplemental documents:
  • Use the "USAJOBS" feature to download documents from your USAJOBS portfolio; or
  • Use the "Upload" feature to upload documents directly from your computer. The following types of documents can be uploaded: .gif, .jpeg, .png, .rtf, .pfg, .pdf, .doc, .docx; or
  • Use the "Fax" feature to print the Fax Cover Sheet and fax it, along with your supplemental documents to 1-571-258-4052.

  • You may also send a copy of your supplemental material directly to Amanda Noonan, Senior Human Resources Specialist (Executive Resources), at Amanda.Noonan@nrc.gov

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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