Contact Center Agent
- Employer
- Sparks Group
- Location
- Washington, DC
- Closing date
- Aug 24, 2019
View more
- Industry
- Other
- Function
- Administrative, Other
- Hours
- Full Time
Job Details
Sparks Group has partnered with a prominent D.C. university looking for high-energy customer service professionals who are excited to engage with prospective and current college students. Candidates with varying levels of experience in the call center customer service field, whether you have years of call center experience or are just looking to branch into this industry, are encouraged to apply.
Responsibilities:
- Assist students over the phone with questions pertaining to services of various internal offices including Admissions, Financial Aid, and Registrar.
- Responsible for thorough documentation of each step of resolution in comments.
- Professionally and efficiently respond to all customer inquiries, utilize problem-solving skills to address concerns.
- Communicate effectively and work well with personnel throughout the organization.
Qualifications/Background profile:
- High School diploma required
- Fluency in Spanish is a bonus!
- Experience in Banner Student Information System preferred
- Experienced and skilled in computer systems in a Windows-based environment.
- Proficiency with Microsoft Office
- Demonstrated ability to articulate clearly and effectively.
- Follows policies and procedures
- Takes personal responsibility for quality.
- Ability to perform tasks with minimum direct supervision but knows when to seek assistance.
- Ability to handle to multiple activities and priorities, while maintaining a sense of urgency meet customer needs.
- Honest, ethical and professional
Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Company
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.
- Website
- http://www.sparksgroupinc.com/
- Telephone
- 3012792300
- Location
-
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US
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