Business Process Professional

Freddie Mac
McLean, VA
Aug 22, 2019
Sep 05, 2019
Full Time
Are you excited about an opportunity to support our enterprise and identify opportunities to improve and streamline our existing processes? Do you thrive in a challenging environment and working across the organization to drive changes and new solutions? If so, apply today as our newest Business Process Professional and join our Client Management (CM) Team in the Multifamily Division at Freddie Mac!

The CM Team delivers business process and systems transformation for more than eighty percent of Multifamily business processes.

Your Work Falls into Two Primary Categories:

Process Analysis & Business Data Analysis

  • Actively participate in Multifamily business process and technology projects, including business process, systems, rollout and adoption.
  • Execute business requirements creation, user acceptance testing and integration across projects.
  • Serve as primary liaison to Delivery Services and/or vendors for any development efforts.
  • Provide thought leadership and work as part of a collaborative CM team to develop solutions to business needs that strike the optimal balance between functional capabilities, flexibility, and cost.
  • Seek solutions that meet the need of the business which result in process efficiency, provide business change flexibility, and increase Multifamily's ability to manage and leverage data.


  • 2-5 years of related professional work experience managing and implementing mission critical business applications
  • Bachelor's degree in Business Administration, Finance, or any related field or equivalent work experience
  • Leadership and executive level interaction and partnership with functional/business unit leaders
  • Familiarity with different development life-cycles and methodologies as well as business analysis and requirements
  • Expertise in common knowledge-worker tools (Windows, Office Professional, Visio, etc.) and specialized project/program management software (MS Project, etc.)

Keys to Success in This Role
  • Anticipate risks and manage issues; proactively seek and resolve problems
  • Excellent written and verbal communication skills
  • Self-starter who can work independently as well as in a group

Top 3 Personal Competencies to Possess
  • Customer Focus - Personally engage with customers to learn their needs while delivering prompt and high-quality customer service
  • Drive for Execution - Be accountable for strong individual performance treating obstacles as challenges to overcome, not excuses
  • Partnership - Build trust and strong partnerships with key internal stakeholders through my own actions

Preferred Skills

Preferred Skills
  • Advanced degree
  • Certified Project Manager PMI/PMP
  • Excellent verbal and written communication skills
  • Collaborative, appreciative style of management and engagement
  • Understanding of commercial and/or Multifamily real-estate

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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