Customer Service Associate

Royal Farms
Frederick, MD
Aug 09, 2019
Aug 23, 2019
Customer Service
Full Time
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers. Duties and responsibilitiesEnsure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)Support and follow all safety and security initiativesEnsure the proper execution of assigned foodservice programs and procedures.Operate the point of sale (POS) and maintain proper cash controlsAdhere to the execution of established Royal Farms rules, policies, procedures, and systemsComplete all side work as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)Replenish products and supplies to ensure the store is stocked at all timesCommunicate with the leadership team regarding customer requests and vendor-related concernsEnsuring the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, etc.) Complete other tasks as assigned

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