Shift: Sunday : 1pm - 11pm, Mon - Wed: 9pm - 7amCandidate MUST take this job seriously. Customer is looking for a dedicated engineer who takes responsibilitiy and shows ownership. Job location is in Washington, DC and not remote.Job ResponsibilitiesProvide Tier 1.5 support for federal customerSupport large enterprise network with 1000+ nodes including switches, routers, and firewalls.Candidate must be familiar with opening up tickets and working with end customersCandidate must have familiarity with HEAT ticketing systemCandidate must have familiarity to work with local Telco and service providers on circuit issuesCandidate should be familiar with Cisco Hardware and IOSCandidate should be able to work independently without assistanceCandidate should have knowledge of SolarWinds (Fault and Bandwidth utilization)Support management platform for fault, configuration, and performance management of network devicesCandidate should have familiarity with security infrastructuresCandidate should have familiarity with voice infrastructuresCandidate should be able to communicate with end customers and managementProvide support to various operations groupsAnalyze network performance, including root cause analysis of performance issues and identifying potential solutions. Cisco Certified Network Associate CCNA required for this position Degree in Computer Science or Information Technology preferredIT Professional Services Firm focused on Information Communications Technologies -