Role Description Skyline maintains a Network Operations Center and provides support, monitoring and troubleshooting for Wide Area Networks, Servers, and Applications. This is an advanced technical position working inside a Network Operations Center (NOC) to remotely configure, manage and troubleshoot the network and central offices for trouble. He or she must be willing and able to work shifts to support a 24x7x365 environment, including weekends and holidays. This full-time position reports to the Managed Services Center Team Lead. Core Responsibilities Work in the Network Operations Center monitoring customer networks Provide superior customer service by being courteous, knowledgeable, and professional. Troubleshoot network connectivity issues across a wide range of routers and switches. Knowledge and experienced with Layer 1 and Layer 2 troubleshooting and practice Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution This position requires you to work nights, Holidays and weekends as well as be on-call when required Education and Experience Requirements 1-2 years related Network Operations Center (NOC) experience (or similar IT experience) 1-2 Years troubleshooting network connectivity on Cisco routers and switches using SSH, Telnet from a command line interface Knowledge and experience with IP troubleshooting, TCPIP, DNS, ping, trace route Experience troubleshooting T1 problems with vendors (Verizon, ATT, etc.) Knowledge and experience using a trouble ticketing system such as Remedy Experience using network monitoring systems such as HP Openview, Solarwinds Orion, and Cacti CCENT Certification, andor the desire and ability to work towards the CCNA certification Technical Requirements Verbal Communication Written Communication Organized and Detail Oriented Email- Microsoft Outlook Skyline Technology Solutions is an equal opportunity employer committed to diversifying its workforce (MFDV). We support a drug free workplace.