Junior Help Desk/QA analyst

Data Systems Analysts Inc. (DSA)
Mclean, VA
Aug 19, 2019
Aug 23, 2019
Full Time
Data Systems Analysts, Inc. is searching for a Junior Help DeskQA Analyst. This role is needed to perform quality assurance, manage defects, and provide technical support related to two highly visible computer systems for a government agency. Responds to queries, runs diagnostic programs, diagnoses problems, and verifies solutions. Serves as a reliable and professional employee working on a customer site. Able to interact professionally and responsibly with on-site customer personnel. PRIMARY DUTIES - Able to participate as a reliable member of a Tier 1 and Tier 2 Help Desk. Able to review and respond to a variety of user problems or issues. Can review and analyze user feedback and user requirements. Understands and can implement basic Quality Assurance processes. -Able to support QA cycles including applying a set of basic QA checks supporting pre-release verification and occasionally regression testing. Can apply basic software verification skills Can manage lists of defects within Team Foundation Server (TFS) or Atlassian Jira defect library. Provide technical assistance and support for incoming queries and issues related to computer software. Responds to queries either in person or over the phone. Possesses basic organization skills. Can plan and execute a set of required steps, in support of Help Desk response, trouble reporting, problem solving, and record keeping. Train computer users. Respond to email messages from customers seeking help. Ask questions in order to assess the nature of a problem. Walk customer through the problem-solving process. Follow up with customers to ensure issue has been resolved. Run reports to determine or assess malfunctions that occur often. Able to work a committed on-site shift involving hours between 6 am to 6 pm. - Willing to coordinate their work hours with other staff members so as to ensure we achieve the overall required hours coverage for the Help Desk. -Able to work with the development team to perform basic tasks in a timely manner and be responsive to client needs. Ability to work independently. Able to work in a coordinated productive manner with a Senior-Level QAService Desk Analyst and other members of our technical team. Experience with Microsoft Office, Excel, Word, and basic computer familiarity. Excellent organizational, analytical, customer service, and problem solving skills. Ability to be flexible, take initiative, and prioritize competing demands. - Must work on-site at NARACollege Park. - Able to communicate with and interact successfully with Govt on-site personnel and other team members. - Must have or be able to obtain a Public Trust clearance. Requirements include - Some practical experience in software development software testing is preferred. - 1-5 years of relevant experience is preferred. - Prior familiarity with Microsoft Team Foundation Server (TFS) andor Atlassian Jira defect tracking is preferred. A degree in Information Technology or a related field (Associate's degree or higher) is desired. only US Citizens can be considered for this position. Founded in 1963, Data Systems Analysts, Inc. (DSA) has been providing Defense and Federal Government customers' business-driven Information Technology and consulting solutions and services for more than 50 years. DSA's people excel in helping our customers achieve sensitive, mission-critical business goals and objectives. DSA is a 100 percent employee-owned company every employee has a stake in the success of our company and our customers.Our culture embraces training and development opportunities that include leadership programs, employee networks, continued education, and much more. We recognize that building expertise in your profession benefits everyone, and our leadership training programs help employees better manage their projects, inspire coworkers and customers to action, and reinforce DSA's guiding principles httpwww.dsainc.comaboutguiding-principles.html since 1963. We also value the unique combination of skills, abilities, aspirations, and backgrounds of every individual our diversity makes us stronger. We are 100 percent employee-owned through an Employee Stock Ownership Plan (ESOP).DSA employees receive customizable benefits that are highly competitive in each local market that include a Vanguard 401K. DSA provides equal employment opportunity for employees and applicants without regard to an individual's protected status raceethnicity, color, national origin, ancestry, sexgender, gender identityexpression, sexual orientation, maritalparental status, pregnancychildbirth or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status. DSA will provide necessary reasonable accommodation to ensure that an individual with a disability who is not able to fully utilize DSA's online job application system is provided with equal opportunity to apply and be considered for all jobs. If you need an accommodation to complete the application process, please email HR dsainc.com mailtoHRdsainc.com or call 1-877-422-4372 . dsa209