Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representative contract position in Baltimore, MD 21201! Apply now if you meet the qualifications listed below! POSITION SUMMARY The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries while keeping customer satisfaction at the core of every decision and behavior The Customer Service Representative will be the liaison between our client and their customers to schedule appointments for a variety of maintenance issues, complaints, and inquiries while keeping customer satisfaction at the core of every decision and behavior Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction REQUIREMENTS 4-6 years of customer service experience in a call center environment Knowledge of multi-line systems and call center metrics Requires a high school diploma or equivalent Must pass assessment tests related to words per minute, basic computer literacy, phone etiquette, etc. Role: Contract Title: Customer Service Representative Location: Baltimore, MD 21201 Pay: $19.20 per hour Start: 9/16/2019 Duration: 24 months How to Apply: Click on "Apply Now" to be considered for this position or any other opportunities with Adecco. IMPORTANT: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. For other opportunities available at Adecco go to www.adeccousa.com . Equal Opportunity Employer Minorities/Women/Veterans/Disabled