Aerotek's client is looking for a Bilingual (Spanish) Customer Service rep. to aid their call center team. Health care call center experience is required.Experience working with EPIC is required.Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, and registration. Ensures that all providers schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to each patient visitThe following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.1. Receives and triage's all telephone calls utilizing procedures, policy manuals, knowledge base and other reference materials to assist in answering customer (patients/providers/staff) inquiries and resolving customer issues.2. Performs basic registration of all patients for each appointment scheduled utilizing established policies for the capture of complete and up-to-date patient and insurance information.3. Forwards customer inquiries to providers and/or managers when specific, in-depth functional knowledge is required.4. Documents all customer inquiries, issues and transactions and performs follow up to ensure all documented issues have been addressed by the necessary staff member to ensure the customer's needs have been met.5. Reviews all scheduled appointments for errors and works with peers to correct them prior to patients arrival.6. Ensures that all required insurance documentation is received prior to scheduling of patients appointments.7. Maintains providers wait list to ensure all open appointments are filled to prevent loss of volume and revenue. 8. Recognizes unusual events or consistent problem areas and works with Supervisor to resolve.9. Works as a team member focusing on customer service.10. Provides recommendations or suggests methods to update, simplify, and enhance processes, procedures, and technologies.11. Assists with the implementation of programs, policies, and services provided by the company by acting as the customer's first line of contact.12. Performs other related duties as assigned.About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing(R) Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.