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Club Lounge Coordinator

Employer
Hilton Grand Vacations (HGV)
Location
Washington, DC
Closing date
Aug 25, 2019

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Industry
Restaurant
Function
Program Manager
Hours
Full Time
Career Level
Experienced (Non-Manager)
Job DescriptionWhat will I be doing? A Club Lounge Coordinator exceeds guest expectations by being enthusiastic, helpful and creating a welcome home atmosphere for our customers and guests who are visiting our sales gallery. Maintains the public areas in a clean and neat condition and to ensure guest expectation of cleanliness and orderliness are exceeded. Provides food service to guests by serving refreshments with an emphasis on quality and outstanding guest service.Provides outstanding guest/owner service at all times.Prepares buffet areas, ensuring all necessary food, beverage and condiment items are presented in an appealing and appetizing manner. Inspects buffet tables to ensure maximum quality.Ensures food, beverage and condiment items are replenished at regular intervals to prevent a disruption in food availability to our owners and guests.Maintains the kitchen, buffet, presentation, and lounge areas in a clean and neat manner, paying close attention to all food surfaces, refrigerators, tables, and floors busses and maintains tables throughout the day.Adheres to all local, state, and federal food handling and health guidelines as required by law. Alerts management to any potential problems or areas of concern in this regard.Works closely with departmental manager to prepare and place food and supply orders, maintaining appropriate inventory levels at all times. Receives and organizes all food and supply orders upon receipt.Assists and provides support to other departmental team members when necessary.Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.Displays professional image at all times through appearance and dress.Occasionally provide food and beverage service and coverage for company sponsored events (ie Marketing and Sales events)Follows company philosophies, policies and procedures.Carries out a reasonable request by management of which the employee is capable of performing. QualificationsWhat are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:High School Diploma/GEDAble to work a flexible schedule including evenings, weekends and holidaysMinimum 2 years of customer service or food service experience in a restaurant or hotelAbility to lift and pull up to 50 lbs. without accommodationBasic knowledge of food handling laws and proceduresStrong commitment to the consistent delivery of quality guest servicesAbility to work independently to meet required food service deadlinesProfessional appearance and attitude It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Technical Diploma3-5 years of related experiencePrior buffet or food preparation experience

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