Membership Database Manager
IntroductionNACUBO is committed to diversity because it enriches and strengthens how we advance our mission, just as it does for institutions of higher education. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different. Our goal is to be the place where a diverse mix of talented people want to come, to stay and do their best work.Creativity and cross-team collaboration drive NACUBOA cents € (TM) s achievements and contribute to individual success. All staff members are encouraged to think creatively about how they and NACUBO can address mission, member needs, and challenges that will inevitably arise from time to time. They are also encouraged to develop and nurture strong partnerships throughout the association. These partnerships help individuals, teams, and the association accomplish the activities, goals and strategies of the organization and of individual positions.A' Imagination, innovation, and curiosity are welcome, and all require some risk taking. NACUBO encourages staff to engage in bold thinking, to put forward new ideas and proposals, and to openly debate the risks A cents € " upside and downside A cents € " associated with new ideas.A' Each member of the NACUBO staff is responsible for creating and sustaining esprit de corps across the organization.To accomplish all of this, staff will need strong communication and strategic thinking skills. NACUBO is committed to nurturing these skills in all staff members.A' Position SummaryThe Membership Database Manager (MDM) manage the netFORUM Association Management System (AMS) for NACUBO and the EACUBO, WACUBO, and SACUBO regions.A' As the netFORUM expert the MDM will regularly liaise with staff across the association to ensure needed functionality, reporting and processes are in place to support NACUBOA cents € (TM) s operations. The MDM will work closely with staff at all levels and must have the interpersonal skills required to effectively communicate the systemA cents € (TM) s ability to meet their needs; to reconcile business need with technical ability and to communicate this effectively and in a timely manner to staff.A' A' Essential FunctionsA' Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.A' A cents € cents Works with Member Engagement, Finance and Administration, Digital Innovation, and Leadership Development and Strategy and Solutions teams to troubleshoot or address any issues with invoicing, event synching, integrations, CPEA cents € (TM) s, My NACUBO, or the Online Community.A cents € cents Produces monthly and annual reports for membership, professional development and other departments as requested.A cents € cents Works with the Member Engagement team on the annual dues renewal process to include generating data for dues report, updating dues amounts in AMS for NACUBO and the regions. Works with partners to develop new integrations with netFORUM as needed.A cents € cents Provides support for our regions for registration, invoicing, or member data issues.A cents € cents Support the integration of netFORUM and other platforms in use at NACUBO via xWeb and APIs.A' Currently: Sitecore, High Road, Higher Logic, Omnipress, Peach, and onsite event registration.A cents € cents Plans, tests, and implements netFORUM upgrades and service packs.A cents € cents Implements and maintains database security roles and procedures for netFORUM.A cents € cents Creates complex database queries and reports, as needed, for staff and regions.A cents € cents Works with web team to ensure netFORUM data is synching properly on event pagesA cents € cents Prepares and maintains membership database requirements, testing, and standard operating procedure documentation.A cents € cents Maintains knowledge of developments in the database management field and make recommendations for database enhancements, as needed.A cents € cents Performs regular audits of membership data including the review of the netFORUM change log and correct data (as necessary) in the AMS.A cents € cents Submits support requests to Higher Logic on behalf of staff and membersA cents € cents Addresses any synch or member profile issues in Higher LogicA cents € cents Creates new communities upon request from staffA cents € cents Addresses any issues with members adding or removing themselves from NACUBOA cents € (TM) s various communities/lists.Competencies1.Analytical/Problem Solving2.Customer/Member Focus3.Project Management4.Technical/Professional novation6.Teamwork7.Outcomes FocusA' 8.LeadershipA' Work EnvironmentThis position works in a professional office environment. This position routinely uses standard office equipment such as computers, phones, shredders, and copiers.A' This position works in a climate-controlled environment, but internal office temperatures may fluctuate.A' Physical DemandsTo perform the duties of this position, the employee is regularly required to talk and hear. The employee may frequently be required to stand, walk, use hands and fingers to type, handle or feel, and reach with arms and hands.A' Position Type/Expected Hours of WorkThis is a full-time regular position. Typical days and hours of work are Monday through Friday 8:45 am to 4:45 pm This position may be eligible for an alternate work arrangement (ie, flextime), please refer to the Employee Handbook for details.A' There may be occasional evening and weekend work as job duties or projects require it.A' TravelTravel is primarily local during the business day, however, some out of the area travel and overnight may be expected.A' QualificationsA cents € cents BachelorA cents € (TM) s degree preferred in related field and three to five years relevant experience in database management and maintenance.A cents € cents Advanced knowledge of and experience with netFORUM.A cents € cents Experience with netFORUM data model and toolkitA cents € cents Intermediate knowledge of SQL programming language.A cents € cents Experience working in a nonprofit association environment preferred.A cents € cents Excellent oral communications and good written communication skills; ability to explain technical theories and concepts to non-technical individuals.A cents € cents Ability to establish effective working relationships with diverse groups, including interacting effectively with co-workers, members, vendors, etc.A cents € cents Full accountability for all work responsibilities and outcomes, and for input to team(s).A cents € cents Ability to work independently or with other staff as necessary to achieve required outcomes.A cents € cents Strong time management skills.A cents € cents Strong project management skills.A cents € cents Strong analytical and problem-solving skills.A cents € cents Commitment to continuous quality improvement to ensure the system and staff are able to use the system effectively.A cents € cents Technical writing of detailed requirements, standard operating procedures (SOPA cents € (TM) s), and conveying complex issues to Community Brands.