Washington, D.C
Aug 20, 2019
Aug 22, 2019
Full Time


Announcement may be used to fill similar positions within 60 days of the closing date.

This position is also being announced concurrently under Merit Promotion (MP) procedures vacancy number: M19-DP-10576747-SB. Applicants who wish to also be considered under MP must apply to both vacancies separately.

About this agency
Learn more about this agency


This position is located in the Office of Small Business of the Export-Import Bank of the United States. This office is responsible for the strategic marketing of EXIM's products and services to all eligible small business exporters.

This position reports directly to the Vice President (VP) of Sales and Marketing for Small Business whose focus is on widely expanding the Bank's delivery of programs and services to small businesses across the country. This function is critical to the Bank's efforts to meet its Congressional mandates with respect to small businesses.

In addition to carrying out the traditional duties of a Business Development Specialist in the Small Business Group, the incumbent also plays a unique role as a senior advisor to the VP for Sales and Marketing and to the Senior Vice President for Small Business on issues and initiatives relating to the use of innovative tools and strategies for identifying small businesses that might benefit from the agency's programs. Further, the incumbent serves as, and is relied upon to be, the expert within the Small Business Group for the development and implementation of small business customer relationship management systems.

At the full performance level, duties include, but are not limited to:
  • Supervises and provides technical direction to subordinate staff.
  • Meets with all potential clients that are or could be a party to any U.S. export transaction within his/her assigned region or category. Educates clients on the array of EXIM and other agency programs available to exporters and importers of U.S. equipment and services. Advises clients or potential clients on how to apply for U.S. government assistance, program requirements of that assistance, applicable fees, documentary and credit requirements of the appropriate policy and program structure. Works to ensure that qualified leads are followed up on in a timely manner.
  • Designs and executes specific sales, training and marketing strategies to reach small businesses. Works closely with the VP to assure that the goals designed to meet yearly targets are measurable and clearly communicated; and then puts in place for the VP systems that allow for the effective, regular monitoring of marketing and sales activities. Serves as a senior advisor to the VP on all strategic planning issues.
  • Serves as the senior project officer responsible for the successful design and development of small business customer relationship management (CRM) systems and tools used by the Agency. Assumes the lead role in the development of any procurement requirements or funding justifications needed to support a CRM, plays a critical role in evaluating proposals for such service and is relied on for recommendations on procurement decisions. Then, assumes operational responsibility in implementation and in managing any resulting contracts.
  • Provides guidance to clients regarding credit standards, country limitations, etc. from inception of a potential transaction until a well-structured and complete application is submitted to the Bank. Maintains a current and in depth knowledge of all programs, structures, Bank policies, and market changes necessary to fulfill the mission.
  • Makes presentations to senior management and advisory committee meetings on assigned marketing activities, and provides information for senior management to use in congressional testimony on issues relevant to business development.
  • Prepares reports advising various levels in the Bank on the status of these strategies and initiatives. Provides critical support to the SVP in strategic, single and multi-year planning of initiatives in the areas of product development, and strategic marketing and customer relationship management.
  • Works closely with the VP for Small Business and other senior managers across the Bank to identify changes to existing credit programs or to develop new credit programs which might better address access to capital for small business exporters. In this regard, the incumbent may be required to draft issue papers and policy drafts or make oral presentations to EXIM's senior management on substantive issues.
  • Serves as the primary public speakers on behalf of the Bank and is called upon to do various requests, including seminars, trade shows and instructional workshops, both domestically and internationally. Represents the agency with high level interagency groups.
  • Participates in discussions, meetings, committees or special projects and presents briefings and prepares recommendations and reports. Presents clear, concise and well-structured oral presentations that address the designated issues. Identifies problems and attempts to resolve conflicts in a timely manner through persuasive discussions with responsible members in a meeting or working group. Promotes team-building and improves business practices.
  • Performs other duties as required by supervisor.

Travel Required

50% or less - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • U.S. Citizenship
  • Background and Security/Suitability Investigation
  • You may be required to serve a one year probationary period
  • Specialized experience MUST be documented on your resume
  • This position requires domestic travel and long hours


Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work):

GS-14: You must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-13 level in the Federal Government. Specialized experience includes:
  • Experience developing and implementing a successful small business sales and marketing plan for a bank, financial organization, or federal credit agency or similar agency
  • Experience analyzing marketing initiatives and strategies and then identifying weaknesses and performance gaps, and developing and implementing solutions
  • Experience leading a staff including planning, directing, reviewing, and monitoring their work
Education cannot be substituted for experience at the GS-14 grade level.

For qualification determinations, your resume must contain the following for each work experience listed:
  • Organization/Agency's Name
  • Title
  • Salary (series and grade, if applicable)
  • Start and end dates (including the month and year)
  • Number of hours you worked per week
  • Relevant experience that supports your response to the specialized experience that is stated in the job announcement
If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Additional information on the qualification requirements is outlined here .

All requirements must be met by 08/27/2019, the closing date of the announcement.


Additional information

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website.

Veterans: All veterans must meet the qualification requirements of the position for further consideration. For more information on veterans' preference, please click here .

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Ethical Standards/Financial Disclosure:

EXIM is committed to the highest ethical standards. As an employee, you will be covered by the criminal conflict of interest statutes and the Standards of Ethical Conduct for Employees of the Executive Branch. You will be required to complete new employee ethics training within 3 months of your appointment.

If this position is subject to financial disclosure requirements (either public or confidential depending upon your position), you will be required to complete a new entrant financial disclosure report within 30 days of your appointment.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the job opportunity announcement closes, a careful evaluation of your resume and supporting documentation will be made, and compared against your responses to the assessment questionnaire to determine if you meet the job qualifications; and to the extent to which your application shows that you possess the competencies associated with this position. If, after evaluating your resume and supporting documentation, a determination is made that you have inflated your responses when compared to your background information, your category may be adjusted to more accurately reflect your skills and abilities. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

The Category Rating method will be used to evaluate applicants. All qualified applicants will be assigned to one of the following categories:
  • Best Qualified - Meets the minimum qualification requirements and excels in most of the job related competencies.
  • Well Qualified - Meets the minimum qualification requirements and satisfies most of the job related competencies.
  • Qualified - Meets the minimum qualification requirements, but does not satisfy most of the job related competencies to a substantive degree.
This Category Rating method does not add veterans' preference points or apply the "rule of three", but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. A selecting official may make selections from the highest quality category (Best Category) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied.

Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. Applicants who have not submitted a resume in the USAJobs system and/or have not answered all of the vacancy questions will not be considered for this position.

Important Note: Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide sufficient information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.

Background checks and security clearance

Security clearance
Not Required

Drug test required

Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk

Trust determination process
Credentialing , Suitability/Fitness

Required Documents

Your application package should include the following documents:
  • Your Resume (applicants are required to submit a resume with job title, series/grade (if federal employee), duties and accomplishments, employer's name, starting and ending dates of employment, number of hours worked per week, and annual salary). If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.
  • Proof of Veteran's Preference - DD-214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF)15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter, if applicable. If a DD-214 (Member Copy 4) is not available, other documentation listing the beginning and ending dates of active service and the type of discharge must be submitted to verify eligibility.
  • Unofficial Transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
  • Proof of U.S. accreditation for foreign study, if applicable.
  • Special Priority Selection rights under CTAP or ICTAP: Submit a copy of your agency notice, copy of your most recent performance appraisal (with at least a satisfactory rating), and your most current SF-50 position title, grade level, and duty location, if applicable.
  • Submission of any required documents listed in vacancy announcement, if applicable.
Please note that if you do not provide all required information/documents, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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