Duties

Summary

If you do not meet any of the categories listed above, you may wish to apply under announcement 19-AFRH-120-P, which is open for any U.S. citizen to apply. Please refer to that announcement for details on open period, eligibility, and how to apply.

This position is located in the Armed Forces Retirement Home, Office of the Chief Human Capital Officer.

Learn more about this agency

Responsibilities

The following are the duties of the Human Resources Assistant (Employee Benefits) position at the GS-7. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

- Identify and resolve routine complaints or problems; determine scope, nature and interrelationships; and resolve problems using appropriate methods and techniques selected from many alternatives.
- Provide counseling and advice to employees regarding employee benefits programs such as FEHB, FEGLI, and TSP, including eligibility, enrollment, and basic features. Ensure employees are aware of upcoming changes to benefits programs. Refer and/or elevate complex issues to a specialist.
- Explain the basics of health and life insurance options, Thrift Savings Plan options, and other current and emerging provisions. Assist employees with problems applying for benefits.
- Respond to inquiries concerning HR entitlements and services, processing procedures, alternatives, and requirements, and provide other information depending on the nature of the issue, status of the requestor and similar factors.
- Process a range of actions, including those that have unusual conditions or issues requiring deviation from standard procedures to complete the action.

Travel Required

Not required

Supervisory status
No

Promotion Potential
07

Requirements

Conditions of Employment

• Must be U.S. Citizen or U.S. National.
• Click "Print Preview" to review the entire announcement before applying.
• Please refer to "Conditions of Employment
• Public Trust background investigation will be required

The experience may have been gained in either the public, private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.

Specialized Experience: For the GS-06, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes:

- performing in a technical, clerical, and/or administrative support role for a business or organization utilizing computer systems and tools to prepare and update documents and reports; AND
- responding to inquiries in person, via email, and/or on the telephone; AND
- reviewing files and/or documents for completeness and compliance with established guidelines.

Physical Demands: The majority of the work is performed while sitting at a desk using a computer. Some bending, stooping, and lifting is required to retrieve records, files, or reports.

Work Environment: The incumbent is required to move around the office with routine interruptions, including walk-in visitors and telephone calls.

In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:

For the GS-6, you must have been at the GS-5 level for 52 weeks

Time After Competitive Appointment: Candidates who are current Federal employees serving on a
non-temporary competitive appointment must have served at least three months in that appointment.

Education

Additional information

We may select from this announcement or any other source to fill one or more vacancies.
- This is a Non bargaining unit position.

CONDITIONS OF EMPLOYMENT:
- A one year probationary period may be required.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
- Selectees will be subject to the AFRH Tuberculosis Surveillance Program.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Analytical, Technical, Customer Service, and Communication. Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. A subject matter expert may be used in the evaluation. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 92 or better to be rated as "well qualified" to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required
Yes

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

CURRENT AND FORMER FEDERAL EMPLOYEES-- Documentation Relating to Your Federal Employment:

- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should showa "1" and your "tenure" block should show a "1" or "2".)

- If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation of discharge and any other applicable documents such as SF-15, VA letters, etc.

- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

PERFORMANCE APPRAISAL: Submit a copy of your most recent completed annual performance appraisal includes the final rating. if you have not received a performance appraisal, please explain why in your application.

If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see applicant guide for required documentation . In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for
this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.