Chat and Email Support Agent

Pole To Win
Cockeysville, MD
Aug 19, 2019
Aug 30, 2019
Full Time
So, What's the Job? We are a major out-sourcing company in the video game industry. Meaning we handle customer support for video game companies (for games/apps/companies you have heard of). You will be given a chance to help troubleshoot and solve issues via live chat or email to help a player who might be having with their in-game experience or profile. Here are some other things you may run into: Helping with software and hardware issues, using our in-house tools to help them solve the issue together. Assisting customers with application installations and updates; configurations; general network trouble shooting. Identifying, correcting or advising on issues in customer computer systems or consoles. Identifying any patterns in the problems and escalating for bug examinations Multitasking between multiple chat windows but being able to craft responses using correct grammar, spelling and punctuation. Working in a teamwork structure to make sure we are solving the issues quickly and correctly Being able to work in a relaxed atmosphere Requirements Someone who can be a problem solver but being able to keep the customer calm and informed throughout the troubleshooting process. Being able to empathize and putting yourself in the customers shoes easily Exceptional written and verbal communication skills required. A strong customer service work history. High volume call center experience a plus. Strong work ethic with a demonstrable ability to assimilate to new tasks quickly. Team players Who is our ideal candidate? Strong computer skills required. 1-3 years of Technical Support Customer Service experience. Solid working knowledge of technical hardware, software, gaming consoles and networks. Good Communicator Customer service experience. Exceptional soft skills and ability to show empathy. Strong multi-tasking ability. Open availability -Nights and Weekends. Benefits What do we offer? Competitive Starting rate Casual dress code Office parties and events Bagel Fridays! Free Coffee A Fun and Relaxed office environment On site game room Promotional and developmental opportunities We are proud to be an equal opportunity employer.