JOB DESCRIPTION Zachary Piper Solutions is currently seeking for a Help Desk Analyst in Alexandria, VA to work for an IT Services team supporting a internal employees and external end-users in fast-paced environment. Candidates should have excellent communication skills and experience providing over-the-phone support for software or web-based systems. Responsibilities for the Help Desk Analyst include Working within a large team providing internal and external IT Help Desk Support Providing user administration, hardware and software troubleshooting, and access control management Support end-users and trouble shoot issues with software and online-based systems Handling priority tickets quickly and efficiently, fielding 20-25 calls per day Working closely with Tier 2 and 3 Analysts and Technical Team to escalate tickets and resolve end user issues Qualifications for the Help Desk Analyst include 3+ Years Help Desk or End User Support Experience ticketing systems Software or web-based system troubleshooting experience is a plus Excellent Written and Verbal Communication skills Must be a US Citizen able to obtain a Public Trust Compensation for the Help Desk Analyst includes Salary Range 45,000 - 55,000 based on experience Full Benefits United Healthcare, Guardian Dental, VSP Vision, 401k with Voya through ADP Please send resumes to Brendan Murphy at Bmurphyzacharypiper.com Keywords Service Desk, Service Desk Analyst, Customer Service, HelpDesk, Help Desk, Desktop, Field Technician, IT Support, Call Center Support Represent, Call Center, Customer Support, Ticketing System, End user support, End-User, Communication, Active Directory, Windows, Windows 7, Windows 8, Windows 10, Microsoft Office 2013, Microsoft Office 2016, Office 365, Migration