Call Center Engineer-Mid (Part Time)

Washington, DC
Aug 18, 2019
Aug 20, 2019
Full Time
Description SAIC has an opportunity for a Call Center Engineer in Washington, DC! Candidate will be a member of a team of Call Center Engineers supporting the SEC Service Desk. Duties Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Provides detailed level answers on Windows Office applications and provides escalation and routing for complex issues and requests. Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. Researches customer concerns and find appropriate resolutions. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities. Shift Day shift- part time. Location On Site at the Securities and Exchange Commission, Wash. DC. Qualifications Required Education Experience Associates degree and one year related experience or High School and two years of related experience. Preferred Experience 3 years of experience support an IT service Desk. Must pass SEC Security Suitability prior to starting work. Experience with Asset Management Systems Clearance Requirement Public Trust Clearance required to start work. Desired Qualifications Job Posting Date 2019-08-08 202845 UTC Primary Location WASHINGTON, DC 20549 US Clearance Level Must Currently Possess Public Trust Clearance Level Must Be Able to Obtain Public Trust Potential for Teleworking No Travel No Shift Day Job Schedule SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration enterprise IT, including cloud services cyber software advanced analytics and simulation and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately 6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC httpwww.saic.comcareersworking-at-saic . EOE AA MFVetDisability

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