Allied Benefit Systems is a national health-care benefits company that provides customized benefit plans for small to large organizations. They are headquartered out of Chicago, IL and their customer service team is virtual and sits all over the country. This is a work from home position! POSITION SUMMARY:Interact with plan members and providers in a virtual setting using VOIP (internal system) to answer questions or provide information in response to inquiries about employee benefit plans or claim issues; and be able to handle and resolve issues and complaints resulting from the calls. Plan members may be either English or Spanish speaking. Must have 2-4+ years of recent experience in call center environment with third party administrator, health insurance, or employee benefits company.TYPICAL DAY:-Speaking with members and providers over the phone will receive anywhere from 75-100+ calls per day (depends on the queue each day/week). -Provides information about employee benefit plans (health, dental, vision) claim issues, obtain details of inquiries (may confer with Spanish speaking members)-Will be working with members calling in about multiple different plans so will need to be able to multi-task and adapt quickly to the different callers-Keep records of inquiries, questions, complaints, comments, and any actions taken-Problem solve customer issues, respond to inquiries and notify claim investigation results/any planned adjustments to members or providers-Transfer unresolved issues to designated departments for further investigation-Check repositories for receipt of claims and other faxed/mailed info upon receipt of member/provider call-Complete adjustment request forms, accident detail forms, other insurance forms, change of address records-Obtain and examine information of complaints and determine possible causes (such as participant's eligibility, timely filing of claim, or members benefit plan design)-Review employee benefit plan and determine whether benefits are covered by the plan; review claim adjustments-Be able to take a MINIMUM of 75 calls per day.About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing(R) Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.