This is covering for maternity leave and an additional position for a backfill for someone that just put in their notice.* Maintain a thorough knowledge of department policies, service processes and product offerings* Professionally and accurately respond to customer inquiries by researching and utilizing company tools and resources* Process quotes, orders, RMAs and customer purchase orders. Respond to inquiries about the status of service orders* Troubleshoot orders and follow-up with customers about order status * Coordinate with customers, technical staff and service management to resolve issues with service jobs* Utilize analytical and problem solving skills to evaluate business processes and collaborate with team on continual improvement initiatives* Document processes and work instructions* Meet key performance indicator (KPI) objectives relevant to the department* Promote and maintain positive customer relationsAbout Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing(R) Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.